IT & Audio Visual Support Specialist

Altera•San Jose, CA

2d•$82,900 - $110,000•Onsite

About The Position

The IT & Audio-Visual Support Specialist provides technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments. The role maintains AV infrastructure, troubleshoots complex issues, supports live meetings and events, and helps ensure a seamless user experience across conference rooms and collaboration spaces. This is an on-site position in San Jose, California. Occasional after-hours support or participation in an on-call rotation may be required.

Requirements

Bachelor’s degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience.
At least 2 years of experience supporting audiovisual systems, unified communications, or workplace technology environments.
Hands-on experience with conferencing platforms such as Microsoft Teams.
Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies.
Experience supporting AV control systems, including Crestron, Microsoft Teams Rooms, or similar platforms.
Ability to diagnose and resolve complex AV and technology-related issues.
Excellent communication, customer service, and presentation support skills.
Applicants must be eligible for any required U.S. export authorizations.

Nice To Haves

Experience with digital signage, room scheduling systems, and unified communications technologies.
Familiarity with ticketing systems such as ServiceNow.
Experience with cloud-based device management platforms and collaboration technologies.
Experience supporting executive meetings, town halls, and live events.

Responsibilities

Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools.
Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions.
Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems.
Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies.
Perform routine system testing, preventive maintenance, and firmware updates on AV equipment.
Assist end users with conference room setup, meeting support, and live event technology needs.
Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies.
Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations.
Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations.
Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs).
Monitor AV system performance and recommend improvements to enhance reliability and user experience.