Information Technology (IT) / Audio Visual (AV) Specialist

Team Carney • Quantico, VA

1d • Onsite

About The Position

Carney is seeking an agile, hands-on IT / AV Support Specialist to serve as the physical first responder for student, staff, and classroom IT/AV operational issues at JCITA’s Quantico, Virginia headquarters. The role provides technical troubleshooting across unclassified and classified networks, including NIPRNet, SIPRNet, and JWICS; maintains specialized SCIF multimedia hardware; supports secure account lifecycle management; and serves as a DIA JCITA Trusted Agent for secure cross-domain data transfers. The position is 100% on-site in a SCIF environment at the Russell Knox Building in Quantico, VA, and requires an active TS/SCI security clearance.

Carney provides operational infrastructure and technical support to mission-critical learning facilities, helping ensure classified classroom networks, audiovisual environments, and enterprise learning tools operate without operational downtime for defense training missions.

Requirements

• Active, verified Top Secret / Sensitive Compartmented Information (TS/SCI) clearance at the time of proposal and award.
• Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a directly related technical field.
• At least five years of practical, hands-on experience troubleshooting enterprise IT hardware, software systems, and integrated audiovisual equipment.
• Eligibility and capability to serve as a DIA JCITA Trusted Agent for secure cross-domain file transfers.
• Expert understanding of DIA IT directives, security configuration standards, and physical SCIF handling rules.

Nice To Haves

• Active DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or higher.
• Hands-on experience with Extron, Crestron, AMX, or Biamp integrated classroom AV distribution systems and video matrix switchers.
• Experience supporting secure training labs, SCIF environments, and JWICS/SIPRNet user hardware.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, network, and audiovisual issues in classroom and auditorium environments as the dedicated physical first responder.
• Support student and instructor account administration and system profile setup in coordination with JCITA Security Specialists.
• Log, prioritize, track, and close incident tickets to technical resolution in accordance with DIA Help Desk guidelines.
• Install, cable-dress, relocate, tear down, and replace IT systems, monitors, projection rigs, and specialized classroom audiovisual hardware.
• Serve as a designated DIA JCITA Trusted Agent for secure cross-domain data transfers, enforcing information security policies and sanitization protocols.
• Support development and review of technical documentation, software implementation plans, and System Security Plans (SSPs) in accordance with DIA directives.
• Maintain operational readiness of NIPRNet, SIPRNet, and JWICS workstations, peripheral digital senders, and secure printers within SCIF spaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree