IT Audio Visual Support Specialist

Pomeroy Technologies • Denver, CO

1d

About The Position

The IT Audio Visual Support Specialist is the primary technical resource for supporting audiovisual systems and ensuring meetings and events run smoothly across designated client locations. The role requires expertise in AV technologies, hands-on troubleshooting, and collaboration with cross-functional teams to deliver high-quality digital experiences.

The specialist provides AV support for meetings and events, maintains and upgrades AV systems, documents configurations and equipment, and trains users on video conferencing and collaboration tools. The position also supports onsite events across multiple venues and contributes to AV infrastructure for construction and expansion projects.

Requirements

• Bachelor’s degree or at least 4 years of equivalent experience in AV or IT support.
• Proficiency with AV-related hardware, including network switches, routers, cabling, relays, and transmission interfaces.
• Strong knowledge of Microsoft, MacOS, iOS, and Android platforms, including native and industry-standard streaming capabilities.
• Hands-on experience with Poly Group and X Series, Surface Hub, and Microsoft Teams Room (MTR) devices.
• Familiarity with collaboration platforms including Teams, Zoom, and WebEx.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.

Nice To Haves

• AV industry certifications such as CTS are highly valued.
• Understanding of H323 and SIP protocols.
• Experience with wireless network architectures and IEEE standards (802.11ac, ax).
• Network certifications such as CCNA, CCNP, Network+, CWNA, or CWSP.

Responsibilities

• Provide on-demand AV support for meetings and events, ensuring optimal performance of digital collaboration systems, including MS Surface Hubs, Poly, and Crestron.
• Serve as the primary point of contact for AV-related issues; oversee system testing, performance documentation, and end-user experience.
• Collaborate with IT Digital Collaboration, Network Services, and external vendors to configure, troubleshoot, and maintain AV platforms in conference rooms and event spaces.
• Maintain accurate documentation of AV system configurations, equipment inventory, and service requests.
• Deliver training programs to educate users on video conferencing equipment and collaboration tools.
• Perform preventive maintenance and manage upgrades for AV hardware and software components.
• Support planning and execution of onsite events across multiple venues, including indoor and outdoor setups, with schedule flexibility.
• Assist with AV infrastructure for new construction and expansion projects, including interpreting wiring diagrams, schematics, and blueprints.
• Manage digital signage and confidence monitor displays for conference rooms and Client content services.

What This Job Offers

• Job Type: Full-time