IT Audio Visual Support Specialist

Pomeroy • Greenwood Village, CO

2d

About The Position

The IT Audio Visual Support Specialist is the primary technical resource for supporting audiovisual systems and ensuring successful meetings and events across designated Client locations. The role involves hands-on troubleshooting and collaboration with cross-functional teams to deliver high-quality digital experiences. The specialist also supports onsite events across multiple venues, including indoor and outdoor setups, and assists with AV infrastructure for construction and expansion projects.

Requirements

• Bachelor’s degree or 4+ years of equivalent experience in AV or IT support.
• Proficiency with AV-related hardware, including network switches, routers, cabling, relays, and transmission interfaces.
• Strong knowledge of Microsoft, MacOS, iOS, and Android platforms, including native and industry-standard streaming capabilities.
• Hands-on experience with Poly (Group and X Series), Surface Hub, and Microsoft Teams Room (MTR) devices.
• Familiarity with collaboration platforms including Teams, Zoom, and WebEx.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.

Nice To Haves

• AV industry certifications such as CTS.
• Understanding of H323 and SIP protocols.
• Experience with wireless network architectures and IEEE standards (802.11ac, ax).
• Network certifications such as CCNA, CCNP, Network+, CWNA, or CWSP.

Responsibilities

• Provide on-demand AV support for meetings and events, ensuring optimal performance of digital collaboration systems including MS Surface Hubs, Poly, and Crestron.
• Serve as the primary point of contact for AV-related issues and oversee system testing, performance documentation, and the end-user experience.
• Collaborate with IT Digital Collaboration, Network Services, and external vendors to configure, troubleshoot, and maintain AV platforms in conference rooms and event spaces.
• Maintain documentation of AV system configurations, equipment inventory, and service requests.
• Deliver training to educate users on video conferencing equipment and collaboration tools.
• Perform preventive maintenance and manage upgrades for AV hardware and software components.
• Support planning and execution of onsite events across multiple venues, including indoor and outdoor setups, with schedule flexibility.
• Assist with AV infrastructure for new construction and expansion projects, including interpreting wiring diagrams, schematics, and blueprints.
• Manage digital signage and confidence monitor displays for conference rooms and Client content services.

What This Job Offers

• Job Type: Full-time