IT Associate

SpinLaunch is seeking an IT Associate to join their team in Long Beach, CA. The role involves resolving technical issues on the helpdesk and backend IT ops administration, as well as supporting system and network architecture and infrastructure. The ideal candidate should have at least 1 year of relevant work experience, a passion for IT and customer support, and the ability to logically define problems and collect data. This is an opportunity to be part of a close-knit, collaborative team in a fast-paced, innovative environment within the aerospace domain.

Interface with users, identify and resolve technical challenges, and escalate unresolved trouble tickets as appropriate

Install, maintain, upgrade, and troubleshoot various applications in a Microsoft Windows, Mac, and Linux environments

Utilize helpdesk ticket system, Spiceworks, by inputting, updating and closing tickets

Work with Technology staff to field basic trouble tickets and service requests

Distribute new PCs, Macs, and laptops and assist with new employee onboarding

Assist with maintaining IT hardware inventory and inventory processes

Plan, design, and implement special projects at the direction of IT Staff

Assist in improving the efficiency of the IT Dept, as well as prepare documentation related to IT policies and procedures

Assist with all aspects of system, network, data, and endpoint security mitigation and response

Support backend system and network architecture and infrastructure

• At least 1 year of relevant work experience
• A passion for IT and Customer Support
• VM Server Cluster administration
• The ability to logically define problems, collect data, establish facts, and draw valid conclusions
• Experience in Shell Scripting
• Demonstrated strong organizational skills and attention to detail
• Proactively resolved technical issues and looked for ways to help the end user
• Familiarity with computers; experience with office productivity suites and web-based applications (Microsoft Windows, MacOs, Microsoft 365)
• Strong interpersonal skills and a desire to work with people
• Analytical, structured approach to problem-solving
• Strong writing skills and a desire to diligently document common processes and procedures

• Salary Range: $70,000.00 to $90,000.00
• Opportunity to work in a fast-paced and dynamic environment
• Ability to manage multiple projects/priorities
• Strong organizational skills and attention to detail
• Proactive resolution of technical issues
• Familiarity with computers and office productivity suites
• Strong interpersonal skills and desire to work with people
• Analytical and structured approach to problem-solving
• Strong writing skills and commitment to documenting processes and procedures
• Opportunity for growth and gaining experience as an IT professional
• Equal employment opportunity and prohibition of discriminatory practices