IT Asset Management (ITAM) FinOps Expert

Zions Bancorporation • Midvale, UT

4d • Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is seeking an experienced IT Asset Management (ITAM) FinOps Expert to advance its enterprise Technology team. The role partners across Technology, Finance, Procurement, Security, and Product Teams to support governance, financial accountability, cost optimization, and data-driven decisions across technology investments. The position requires hands-on experience with ServiceNow Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management (CCM), as well as knowledge of ITAM best practices and process transformation.

The position is fully in office five days per week at the Zions Technology Center in Midvale, Utah. The campus is described as a sustainably built technology and operations center with on-site renewable solar power, electric vehicle charging, access to outdoor recreation and transit, a modern cafe, and a healthy indoor environment.

The role is not currently eligible for employment visa sponsorship.

Requirements

• At least 6 years of hands-on ITAM experience, with direct responsibility for hardware and software asset management or financial operations.
• Expertise with ITAM and FinOps ServiceNow modules, including HAM Pro, SAM Pro, and CCM.
• Experience in process mining, transformation, mapping, and documentation.
• Experience working with Google Cloud platforms.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Strong understanding of FinOps principles, including cloud financial management, budgeting, unit economics, and cost allocation.
• Strong analytical and problem-solving skills, including the ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.
• Detail-oriented, with a focus on data accuracy and process integrity.
• Skilled in workflow design and business process mapping using Visio.
• Ability to influence change and strategic enterprise process transformation.
• Ability to collaborate with peers and internal partners to lead and motivate change.
• Ability to work independently in a fast-paced environment, with limited direction.
• Continuous improvement mindset.

Nice To Haves

• Hardware Asset Management Fundamentals certification from ServiceNow.
• Software Asset Management Fundamentals certification from ServiceNow.
• Certified Asset Management Professional (CAMP) certification from IAITAM.
• Certified Software Asset Manager (CSAM) certification from IAITAM.
• Certified Hardware Asset Management Professional (CHAMP) certification from IAITAM.
• FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification.
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Responsibilities

• Manage IT asset lifecycle processes, including process mapping, for assets such as cloud and AI.
• Oversee reporting, forecasting, budgeting, and financial analysis to show back spending to cost centers.
• Maintain and improve the accuracy of IT asset data, especially cloud and AI data.
• Analyze financial data to monitor utilization and spending.
• Serve as a subject matter expert for ServiceNow HAM Pro, SAM Pro, and CCM functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and KPI reporting dashboards in ServiceNow.
• Partner with the ServiceNow team to implement features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures in line with industry best practices.
• Partner with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps practices.
• Drive FinOps governance, cloud cost optimization, forecasting, chargeback/show-back reporting, and financial accountability across technology services.
• Provide leaders and stakeholders with reporting and insights on asset health, compliance risks, and spend optimization.
• Lead and mentor ITAM team members and stakeholders.

Benefits

• Medical, dental, and vision insurance starting day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health savings, flexible spending, and dependent care accounts.
• Paid training.
• Paid time off and 11 paid federal holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Preferred banking products for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed