IT Asset Management (ITAM) FinOps Expert

Zions Bancorporation • Midvale, UT

5d • Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations team is seeking an experienced IT Asset Management (ITAM) FinOps Expert to support enterprise technology governance, financial accountability, cost optimization, and data-driven decisions across technology investments. The role partners across Technology, Finance, Procurement, Security, and Product teams. It requires hands-on expertise with ServiceNow Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management (CCM), as well as knowledge of ITAM best practices and process transformation.

The position manages IT asset lifecycles, including cloud and AI assets, and supports reporting, forecasting, budgeting, financial analysis, and cost-center showback. The expert maintains asset data quality, analyzes utilization and spending, develops ServiceNow workflows and dashboards, and leads FinOps governance and cloud cost optimization initiatives. The role also provides insights to leadership, improves ITAM processes and policies, and leads and mentors team members and stakeholders.

This is a fully in-office position, five days per week, at the Zions Technology Center in Midvale, Utah. The role is not currently eligible for employment visa sponsorship.

Requirements

• At least 6 years of hands-on ITAM experience, with direct responsibility for hardware and software asset management or financial operations.
• Proven expertise with ServiceNow ITAM and FinOps modules, including HAM Pro, SAM Pro, and CCM.
• Experience with process mining, transformation, mapping, and documentation.
• Experience working with Google Cloud platforms.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Strong understanding of FinOps principles, including cloud financial management, budgeting, unit economics, and cost allocation.
• Excellent analytical and problem-solving skills, including the ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.
• Detail orientation focused on data accuracy and process integrity.
• Skill in workflow design and business process mapping using Visio.
• Ability to influence change and strategic enterprise process transformation.
• Ability to collaborate with peers and internal partners to lead and motivate change.
• Ability to operate independently in a fast-paced environment and with limited direction.
• Continuous improvement mindset.

Nice To Haves

• ServiceNow Hardware Asset Management Fundamentals certification.
• ServiceNow Software Asset Management Fundamentals certification.
• Certified Asset Management Professional (CAMP) certification from IAITAM.
• Certified Software Asset Manager (CSAM) certification from IAITAM.
• Certified Hardware Asset Management Professional (CHAMP) certification from IAITAM.
• FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification.
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Responsibilities

• Manage IT asset lifecycle processes, including process mapping and coverage of cloud and AI assets.
• Oversee reporting, forecasting, budgeting, and financial analysis to show back spend to cost centers.
• Maintain and improve the accuracy of IT asset data, particularly cloud and AI data.
• Analyze financial data to assess utilization, spending, and monitoring.
• Serve as the subject matter expert for ServiceNow HAM Pro, SAM Pro, and CCM functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and KPI reporting dashboards within ServiceNow.
• Partner with the ServiceNow team to implement features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
• Partner with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps practices.
• Drive FinOps governance, cloud cost optimization, forecasting, chargeback/showback reporting, and financial accountability across technology services.
• Provide leadership and stakeholders with reporting and insights on health, compliance risks, and spend optimization.
• Lead and mentor ITAM team members and stakeholders.

Benefits

• Medical, dental, and vision insurance starting day one.
• Life and disability insurance.
• Paid parental leave and adoption assistance.
• Health Savings Account, Flexible Spending Account, and dependent care accounts.
• Paid training.
• Paid time off.
• 11 paid federal holidays.
• 401(k) plan with company match.
• Profit sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.
• Electric vehicle charging stations.
• Access to outdoor recreation, parks, trails, shareable bikes, and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with natural light and fresh air.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed