Director, IT Asset Management

Intercontinental Exchange Holdings, Inc. • Jacksonville, FL

5d

About The Position

Intercontinental Exchange, Inc. (ICE) offers the opportunity to work with technology and business challenges in the financial sector, collaborating across departments in a dynamic, team-based environment. The Director, Asset Management ensures the team follows established procedures to manage hardware and software assets, software models, license counters, entitlements, and related asset-management data. The role emphasizes customer service, timely issue investigation and resolution, continuous process improvement, and adapting to changing operational requirements. It requires technical proficiency in asset-management best practices, the ability to translate technical and business needs into action, professionalism, and strong communication skills.

Requirements

• At least 5 years of Software Asset Management experience supporting and/or developing on the ServiceNow platform.
• At least 3 years of people-management experience leading technical teams and priorities.
• Ability to develop work plans based on team goals.
• Advanced Excel skills.
• Strong written and verbal communication skills.
• Project management experience.
• Ability to work independently toward team goals, take ownership of issues proactively, and communicate as appropriate.
• Ability to develop solutions independently and/or collaboratively as needed.
• ServiceNow reporting skills.
• Experience with audit best practices and reporting.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Ability to build new teams.
• Expertise in Excel formulas, data analysis, and reporting.

Responsibilities

• Manage the asset management team’s work queue, day-to-day activities, staffing levels, and priorities.
• Ensure the team has accurate and up-to-date operational procedures.
• Develop, lead, and oversee strategic initiatives related to Asset Management, CMDB, Software Asset Management, and compliance activities.
• Review, develop, and present operational performance, compliance, financial, and capacity metrics to technology leadership.
• Own internal and external audit engagement, compliance reporting, and remediation activities related to asset management controls.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed