IT Asset Management Analyst, Senior
About The Position
At Cook Children’s, technology isn’t just infrastructure—it’s a lifeline that supports safer care, better outcomes, and meaningful patient experiences. As an IT Asset Management Senior Analyst, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems—it will help clinicians focus on what matters most: caring for children. If you’re energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.
Requirements
- Minimum 2 years of direct Hardware or IT Asset Management experience
- Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes
- Associate Degree in Business, Information Systems, or a related field
- Equivalent Experience: In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma
Nice To Haves
- 3–5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
- Strong working knowledge of ServiceNow ITAM, especially HAM Pro or Enterprise
- Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
- Proven ability to analyze complex datasets and translate findings into actionable business improvements
- Experience with Software Asset Management (SAM) and integration into a mature ITAM program
- Relevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM)
- Experience in healthcare or regulated environments
- Passion for continuous improvement and building scalable, sustainable processes
Responsibilities
- Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
- Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities
- Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes
- Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
- Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
- Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice
Benefits
- health, dental, vision, and retirement plans
- Professional growth through certifications, training, and career development
- Strong work-life balance with a consistent first-shift schedule
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
