Application Administrator I (56006)
About The Position
Rocky Mountain Care is hiring an IT Application Support Administrator to join OneWiseTech, its technology services team supporting Rocky Mountain Care and affiliated facilities. The role supports applications and business areas relied on by caregivers, clinicians, and business teams. The administrator troubleshoots issues, supports users, manages application lifecycles and integrations, works with vendors, and helps teams use their technology effectively. The position requires a customer-focused, organized person who can work independently and collaborate across the organization. Minimal travel may be required.
Requirements
- 1–3 years of experience using or supporting an EMR/EHR system.
- Strong customer service and problem-solving skills.
- Advanced knowledge of Microsoft Office applications, cloud-based tools, and Windows operating systems.
- Strong software and hardware troubleshooting skills.
- Knowledge of medical terminology and healthcare-related systems.
- Understanding of HIPAA, HITECH, PHI, and PII.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to exercise independent judgment and discretion.
- Ability to remain calm, professional, and solution-focused during periods of high support volume.
- Ability to work effectively both independently and as part of a cross-functional team.
Nice To Haves
- Clinical or healthcare experience.
- Experience administering or supporting EMR/EHR or other clinical software.
Responsibilities
- Serve as an application expert across multiple systems and business areas.
- Support enterprise applications throughout their lifecycle, including data integrations.
- Troubleshoot application and user issues with patience, empathy, and a customer-focused approach.
- Manage complex and escalated issues that require support beyond Tier 1.
- Create and maintain technical documentation, procedures, and project documentation.
- Train employees and support teams on application functionality, best practices, and proper system use.
- Work with third-party vendors to troubleshoot issues and support application needs.
- Stay informed about medical rules and regulations that affect assigned applications and areas of responsibility.
- Help identify opportunities to improve application support processes and the user experience.
- Prioritize and organize incoming requests while maintaining accuracy and attention to detail.
- Perform other related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Professional development and training opportunities.
- Healthcare technology career growth opportunities.
- On-demand access to earned wages before payday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
