Application Administrator I

ROCKY MOUNTAIN CARE GROUP•Bountiful, UT

2d•$16 - $22•Onsite

About The Position

Rocky Mountain Care is seeking an IT Application Support Administrator to join its OneWiseTech technology services team, which supports Rocky Mountain Care and affiliated facilities. The role supports applications used by caregivers, clinicians, and business teams. The administrator serves as a trusted resource for multiple applications and business areas, troubleshoots issues, supports users, manages application lifecycles and integrations, works with vendors, and helps teams use technology effectively. Minimal travel may be required.

Requirements

1–3 years of experience using or supporting an EMR/EHR system.
Strong customer service and problem-solving skills.
Advanced knowledge of Microsoft Office applications, cloud-based tools, and Windows operating systems.
Strong software and hardware troubleshooting skills.
Knowledge of medical terminology and healthcare-related systems.
Understanding of HIPAA, HITECH, PHI, and PII.
Strong written and verbal communication skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to exercise independent judgment and discretion.
Ability to remain calm, professional, and solution-focused during periods of high support volume.
Ability to work effectively independently and as part of a cross-functional team.

Nice To Haves

Clinical or healthcare experience.
Experience administering or supporting EMR/EHR or other clinical software.

Responsibilities

Serve as an application expert across multiple systems and business areas.
Support enterprise applications throughout their lifecycle, including data integrations.
Troubleshoot application and user issues using a patient, empathetic, customer-focused approach.
Manage complex and escalated issues requiring support beyond Tier 1.
Create and maintain technical documentation, procedures, and project documentation.
Train employees and support teams on application functionality, best practices, and proper system use.
Work with third-party vendors to troubleshoot issues and support application needs.
Stay informed about medical rules and regulations affecting assigned applications and areas of responsibility.
Identify opportunities to improve application support processes and the user experience.
Prioritize and organize incoming requests while maintaining accuracy and attention to detail.
Perform other related duties as assigned.