Security Application Administrator

St. John's University • Queens Campus, NY

8d

About The Position

The Security Application Administrator owns Tier 2 and Tier 3 technical operations for the University’s security technology platforms. The role is responsible for configuration, reliability monitoring, break-fix support, and controlled execution of complex changes. It provides on-call response, maintains platform health and updates, supports integrations in steady state, and ensures technical work is documented and aligned with published standards and approvals.

The position administers security applications including access control, video management, alarms, intercoms, emergency phones, and related platforms. It performs platform health checks and maintenance, responds to incidents, coordinates escalations, and executes sensitive access changes under documented approvals and change controls. The role also supports approved video exports and evidence preparation, maintains technical documentation and SOPs, and provides backup coverage for StormCard and Parking Office operations.

Work takes place in office and field environments, with periodic visits to buildings, closets, and system rooms for troubleshooting and coordination. The role may involve lifting or carrying equipment, working in utility spaces, and some installation or servicing of parts. Participation in an on-call rotation and after-hours work for planned maintenance or urgent incidents is required. Employment is contingent on successful completion of background screening consistent with University policy.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.
• Progressive experience administering security technology platforms, resolving service tickets, and performing technical troubleshooting.
• Working knowledge of access control and IP video systems, including device programming concepts and operational impacts.
• Vendor or platform certifications in access control and video platforms, or the ability to obtain them; examples include Lenel/OnGuard and Avigilon/Alta Video or similar.
• Demonstrated understanding of networking fundamentals, including IP addressing, VLAN concepts, and connectivity troubleshooting.
• Experience with Windows administration basics and vendor client tools.
• Ability to document work and follow change controls.
• Ability to participate in an on-call rotation and work after hours for planned maintenance or urgent incidents.

Nice To Haves

• Working knowledge of SQL queries and reporting for platform administration.
• Experience with scripting or automation for reporting or integrations, such as PowerShell, Python, or similar.
• ITIL or comparable incident/change management training.

Responsibilities

• Administer and configure security platforms, including access control, video management, alarms, intercoms, emergency phones, and related applications, using established standards and naming conventions.
• Manage access levels, alarms, schedules, door and device programming, user permissions, applicable analytics or AI settings, and system reporting parameters.
• Maintain accurate configuration documentation and ensure changes are traceable through ticketing and change records.
• Perform routine health checks, device status monitoring, and log reviews to identify issues before they affect operations.
• Coordinate patching, upgrades, and maintenance windows; validate outcomes and document release notes and impacts.
• Maintain integrations after project handoff and monitor integration health.
• Respond to system incidents, outages, and priority issues; diagnose root causes and restore service quickly.
• Coordinate escalations with vendors, integrators, IT, and Facilities as needed, and document corrective actions.
• Provide after-hours on-call coverage and follow published escalation pathways for major incidents.
• Execute complex or sensitive access changes with documented approvals, escalating high-risk requests for Director review when needed.
• Apply change controls for high-impact work, including validation steps, back-out planning, and post-change monitoring.
• Support periodic access and configuration audits and remediate findings.
• Perform video exports and technical evidence preparation through approved workflows, maintaining case or ticket tracking and chain-of-custody practices.
• Support video retention and release processes under Director-owned policy and governance.
• Provide technical support for video playback, retrieval, and camera performance troubleshooting.
• Develop and maintain technical SOPs, quick-reference guides, and troubleshooting playbooks.
• Provide backup coverage for StormCard and Parking Office operations as needed, including escalations and complex access changes.
• Participate in training and knowledge transfer to improve continuity and reduce single points of failure.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Tuition remission
• Generous 403(b) employer contribution
• Employee assistance program
• Liberal paid time off policies
• Access to performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level