Application Administrator

UBLIC SERVICES, INC.•Phoenix, AZ

4d•$75,100 - $103,300

About The Position

The Application Administrator configures and supports business applications and partners with business application users. This role serves as a point of contact and subject matter expert for the functional and operational aspects of at least one business software application, supports organizational initiatives and activities, and leads special projects. The Application Administrator also mentors and assists less experienced Application Administrators or Specialists in resolving complex problems. The role provides prompt, professional support for complex application issues, partners with functional business areas on routine configuration improvements, and works with IT and business resources to resolve technical issues and support business processes. It ensures end-user support needs are met with consistently high-quality service, documents issues, resolutions, processes, and procedures, and recommends system modifications to reduce user issues. The position also performs IT-related project work supporting company priorities and other job-related duties as assigned or apparent.

Requirements

At least 2 years of business systems analytical experience, including the ability to flow chart processes.
At least 2 years of experience with Structured Query Language (SQL).
Experience working with an off-shore development and QA team.
Experience writing reports, business correspondence, and procedures manuals.
2–4 years of experience administering and supporting end-user applications.

Responsibilities

Configure and support complex software application issues experienced by end users promptly and professionally.
Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
Partner to diagnose and resolve complex software application issues escalated by other software application team members.
Provide accurate, effective solutions and consistently high-quality service to meet end-user support needs.
Engage appropriate IT and business resources to resolve technical issues and support business processes, while keeping users updated on resolution progress.
Coach and mentor newer or less experienced team members.
Perform IT-related activities for projects that support company priorities.
Identify and recommend system modifications to reduce user issues.
Document each issue and resolution in the incident tracking system.
Inform the team, peers, and management of new support issues clearly and in a timely manner.
Document processes and procedures for training IT team members and end users.
Perform other job-related duties as assigned or apparent.