Application Administrator II

Commonwealth Business Bank•Los Angeles, CA

6d•$70,000 - $105,000

About The Position

The Application Administrator II is responsible for configuring, maintaining, and managing the lifecycle and security compliance of enterprise software systems in a regulated financial services environment. The role helps ensure reliable system performance, availability, and adherence to regulatory requirements, while supporting successful use of core platforms by end users. The administrator provides technical support for bank applications, monitors and maintains enterprise systems, supports deployments and upgrades, coordinates User Acceptance Testing, and assists with performance tuning and workflow improvements. The role also maintains operational documentation and administers core processing, loan origination, reporting database, and enterprise platforms.

Requirements

Minimum of 3 to 5 years of progressively responsible professional experience in IT infrastructure, enterprise software administration, and application support.
Direct experience working within banking or financial services institutions is required.
Good knowledge of Windows OS and Windows Server administration, enterprise architecture, directory structures, and file system management.
Practical experience with enterprise application support and application monitoring or performance-tuning utilities.
Thorough understanding and effective application of change control procedures, especially for SOX applications.
Ability to address complex problems involving multiple facets and variables in non-standardized situations.
Ability to work with minimal supervision.
Exceptional verbal, written, and interpersonal communication skills, including the ability to follow instructions, train personnel, write reports, and communicate clearly with customers and employees.
Must be authorized to work in the US.

Nice To Haves

Relevant professional experience or a Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university is preferred.
Proficiency in both English and Korean is preferred.
Experience with the FIS banking system is a plus.

Responsibilities

Provide technical and application support for bank applications and software systems; handle support tickets, log incidents, troubleshoot issues, and guide users toward solutions.
Coordinate with team members and software vendors to resolve application requests and support user satisfaction.
Monitor enterprise application performance, assist with version upgrades, and perform routine configuration updates to support system stability and daily uptime.
Assist in planning and executing application deployments, version upgrades, and integration projects; help define project scope, milestones, and deadlines.
Coordinate User Acceptance Testing for software releases and system implementations to support smooth transitions for business units.
Assist with system performance monitoring, identify basic bottlenecks, support database and application performance improvements, and help implement workflow updates.
Maintain internal knowledge bases and accurate documentation of troubleshooting protocols and operational processes.
Administer core processing systems, loan origination systems, reporting databases, and enterprise platforms; track system modifications through work orders and enhancement logs.