Application Administrator / Information Technologist I

MSU Careers Details•East Lansing, MI

7h•Hybrid

About The Position

The Application Administrator provides technical and administrative support for departmental and enterprise applications within Michigan State University’s Division of Residential and Hospitality Services. The position is part of the StarRez Housing Management Application team and reports to the Application Administration team manager. The role maintains and troubleshoots StarRez and other assigned divisional applications, supports users and access management, and collaborates with operations and development staff to resolve issues and implement solutions. Work includes configuration and change management, development and implementation of features and custom reports, system patches and upgrades, documentation, training, and business continuity planning. The administrator will learn how assigned applications are used in the university context by working with Unit Operations and Digital Strategies and Services staff. The position begins fully on-site, with the possibility of a hybrid schedule after onboarding and a probationary period. Scheduled hours and the on-site/remote schedule may vary with business needs. The position includes after-hours response for emergent issue resolution. All positions in RHS are designated critical status; employees are expected to make reasonable attempts to report on-site during university closures or operational suspensions and may be called on-site even with an approved remote work agreement.

Requirements

Knowledge equivalent to completing a four-year college degree, one to three years of related and progressively responsible or expansive work experience using the StarRez Housing Management Application, or an equivalent combination of education and experience.
Database experience and knowledge of SQL or StarQL.
Proven ability to work with end users and a good customer-service attitude.
Excellent verbal and written communication skills.
Ability to make reasonable attempts to report on-site during university closures or operational suspensions, as this is a critical-status RHS position.

Nice To Haves

Experience managing enterprise-level computer applications.
Knowledge of basic computer operations and operating systems.
Experience with Transact or other RHS-managed applications.
Knowledge of network server operations.

Responsibilities

Maintain and troubleshoot StarRez and other assigned divisional applications, including responding after hours to emergent issues.
Provide user support and coordinate application role definition and access management.
Collaborate with operations and development staff to solve problems and implement solutions.
Manage application configuration and changes.
Develop and implement new features and custom reports, and perform system patches and upgrades.
Create documentation and training materials or provide training, and contribute to business continuity planning.
Work with Unit Operations and Digital Strategies and Services staff to learn the business use of assigned applications in the university context.