Research Info Technologist — Information Technologist I
About The Position
This position supports diverse research technology environments across Windows, macOS, and Linux platforms. Supported environments include traditional end-user computing, research computing endpoints, specialized instrument workstations, research applications, data and storage workflows, and supporting network infrastructure. The role works with researchers, research staff, campus IT partners, and technology and equipment vendors to develop and support secure, reliable, and sustainable technology solutions that meet research community needs. It also helps ensure research technology is configured and supported in alignment with university security, data protection, and applicable compliance requirements. The role installs, configures, administers, maintains, and troubleshoots computing systems and provides advanced technical and end-user support for research operations. It supports research data and storage workflows, coordinates on network and security requirements, applies university IT security standards, and collaborates on research technology projects and new systems. The position also maintains technical documentation and support procedures and contributes to continuous service improvement.
Requirements
- Knowledge equivalent to completing a four-year college degree program in Computer Science, Information Systems, Business, or a related information technology field; or an equivalent combination of education and experience.
- One to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties.
Nice To Haves
- Experience supporting IT systems in a research, laboratory, or higher education environment.
- Experience supporting specialized or scientific instrument workstations and Windows, macOS, and Linux systems.
- Working knowledge of networking, research data storage and transfer, and cybersecurity best practices.
- Experience coordinating technical requirements with vendors and other IT teams.
- Familiarity with scripting or automation.
- Strong troubleshooting, documentation, communication, and collaboration skills.
Responsibilities
- Install, configure, administer, maintain, and troubleshoot Windows, macOS, and Linux systems, including end-user devices, research computing endpoints, specialized instrument workstations, and servers.
- Perform system backup, recovery, and lifecycle management.
- Provide advanced technical and end-user support for hardware, software, peripherals, and other IT services supporting research operations.
- Support research data and storage workflows, including file services, data transfer, access and permissions, and institutional research technology platforms.
- Troubleshoot network connectivity and coordinate with campus networking and security teams on network configurations, segmentation, firewall access, endpoint protections, and related technical requirements.
- Apply university IT security standards and assist with implementing technical safeguards and controls for research systems and data, including applicable security and compliance requirements.
- Collaborate with researchers, research staff, campus IT teams, and technology and equipment vendors to identify requirements, resolve technical issues, and facilitate appropriate IT configurations for research systems and instrumentation.
- Participate in planning and implementing research technology projects and new systems.
- Maintain technical documentation and support procedures.
- Contribute to team initiatives and continuous service improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
