IT Analyst - Lead to Quote

World Wide Technology•St. Louis, MO

8d•Remote

About The Position

The IT Mid-Level Analyst supports the build-out and integration of custom WWT applications and third-party vendor systems and products. The role contributes to functional and technical solutions and supports innovation across the organization. The analyst is expected to develop a solid understanding of Lead-to-Quote business processes, systems, and architecture, and to collaborate with leadership, architecture, product ownership, IT teams, and business teams. The position involves gathering requirements, contributing to functional designs, assisting with solution development, analyzing and validating systems and processes, maintaining documentation, testing, troubleshooting, and supporting deployed solutions. The analyst also mentors associate analysts, shares best practices, participates in Agile development practices, and continues learning WWT’s business and technical processes. The role requires experience with lead-to-order processes and the tools that support accurate customer quotes, SQL querying, maintaining existing PL/SQL objects, relational databases, and the ability to understand related technology stacks. A bachelor’s degree in a relevant field and at least three years of progressive experience in a related field are required. The stated annual base pay range is $71,200 to $106,800; actual pay may vary based on factors including shift, location, experience, skills, performance, licensure, certification, and business needs. The job posting includes the tag “#LI-REMOTE.”

Requirements

Experience with the lead-to-order process, particularly tools that help business partners create accurate customer quotes.
Proficiency in creating SQL queries for troubleshooting, metrics, and ad-hoc reporting.
Ability to read and maintain existing PL/SQL objects.
Understanding of relational databases.
Ability to read and understand other technology stacks, including webMethods, SOACS, Java, and JavaScript.
Strong functional knowledge of the subject matter, business strategies, and processes.
Innovative, outside-the-box creativity.
Self-directed and self-motivated.
Ability to thrive in a collaborative Agile environment.
Excellent communication skills.
Bachelor’s degree in a related field; Computer Science, Information Systems, or Information Technology is preferred.
At least 3 years of progressive experience in a related field.

Responsibilities

Collaborate with stakeholders to gather and document functional requirements and clarify business needs and objectives.
Contribute to functional designs and create specifications describing how systems will address business needs.
Assist in developing and implementing functional solutions that align with business objectives and technical constraints.
Analyze existing systems and processes to identify opportunities for improvement or enhancement.
Validate functional designs against requirements and business goals.
Maintain accurate, up-to-date documentation of functional designs, specifications, workflows, and user requirements.
Conduct functional and regression testing and guide user acceptance testing; support identification and resolution of defects.
Collaborate with analysts, developers, team members, leadership, and business partners to support effective implementation.
Provide guidance and support to associate analysts and share knowledge and best practices with team members.
Provide ongoing support and consultation for functional and technical issues, including direction on production issues.
Monitor and investigate support trends that could be addressed proactively.
Participate in Agile activities, including sprint planning, story creation, daily standups, testing, demos, and retrospectives.
Continuously learn WWT’s business and technical processes to support the evolution of its technology solutions.
Apply and begin to lead and promote WWT Core Values and best practices.