IT Business Analyst Lead

Gulfstream•Savannah, GA

About The Position

Under administrative direction, the IT Business Analyst Lead uses specialized knowledge and skills to support the development or improvement of technology solutions, providing business analysis for larger and more complex applications. The role analyzes and documents business processes, translates user requirements for software development teams, and recommends comprehensive solutions to complex problems. It provides training and plans, assigns, monitors, and leads the work of others. Results are evaluated at agreed-upon milestones, and the position has extensive contact with internal customers to identify, research, analyze, and resolve complex issues. The role supports COTS, vendor-hosted, on-premise, and SaaS applications in a complex enterprise environment. It partners with business stakeholders, technical teams, and vendors to gather requirements, evaluate solutions, coordinate application initiatives, and resolve application, process, and cross-system issues. The position coordinates configuration and functional solutions, testing, upgrades, integrations, implementations, and production-readiness work. It also leads business process analysis and improvement, mentors business analysts, and contributes to improved BA practices, documentation standards, and application support processes. The position is based in GAC Savannah, is full-time on the first shift, and involves travel of up to 25%. Gulfstream does not provide work visa sponsorship unless the applicant is a currently sponsored Gulfstream employee. A credit history check will be conducted for candidates, including new hires and current employees seeking promotion or transfer. The role requires the ability to read, write, speak, and understand English.

Requirements

Bachelor’s degree in Computer Science, mathematics, or a related curriculum, or an equivalent combination of education and experience sufficient to perform the essential functions.
11 years leading business analysis for complex, technology-based business initiatives, or 6 years of specific SAP system configuration, development, and deployment experience.
Knowledge of information systems supporting a variety of business areas, including an understanding of integrated systems.
Knowledge of IT system environments, platforms, and development tools.
Knowledge of risk management, issue tracking, change management, and requirements gathering.
Advanced knowledge of business-process analysis concepts, practices, and procedures.
Ability to demonstrate business-process modeling capabilities.
Strong consulting, client-relations, and customer-service skills.
Hands-on experience with BA methodologies, concepts, tools, and techniques, particularly flowcharting and business-process modeling.
Ability to read and write scripts and interpret technical requirements.
Experience supporting COTS and vendor-hosted applications, including issue resolution, upgrades, implementations, and vendor coordination.
Experience supporting on-premise and SaaS applications in a complex enterprise environment.
Experience partnering with business stakeholders, technical teams, and third-party vendors to gather requirements, evaluate solutions, and coordinate application initiatives.
Ability to manage multiple applications, projects, priorities, and stakeholder requests, with strong organization, documentation, follow-through, and deadline management.
Experience leading business-process analysis and improvement, including documenting current-state processes, identifying gaps, and defining future-state requirements.
Ability to translate business requirements into application configuration and functional solutions, validate changes, coordinate testing, and document solutions.
Experience coordinating application testing, upgrades, integrations, implementations, and production-readiness activities.
Working knowledge of enterprise application integrations and data flows, including APIs, flat files, middleware, and interfaces.
Strong written and verbal communication skills, including the ability to translate between business needs and technical requirements and communicate with stakeholders at varying levels.
Self-directed and collaborative, with ownership, accountability, follow-through, and sound judgment in a fast-paced environment.
Ability to read, write, speak, and understand English.
A credit history check will be conducted for candidates for this position.
Gulfstream does not provide work visa sponsorship unless the applicant is a currently sponsored Gulfstream employee.

Nice To Haves

Experience with UKG Pro WFM, Corridor, or SAP is preferred but not required.
A master’s degree may offset one year of experience; a Ph.D. may offset two years of experience.

Responsibilities

Engage stakeholders and technology users to identify, analyze, refine, and document business requirements for IT systems.
Review operational procedures and methods; map current business processes; define and analyze business activities; identify best practices; and recommend improvements.
Develop conceptual design documents, including alternative solutions, scope of work, functional specifications, and logical skeletons for new systems.
Serve as a liaison between end users and software development teams, translating requirements as a subject matter expert.
Prepare and deliver formal written and oral presentations on analysis findings, recommendations, and system specifications.
Identify testing requirements, develop test plans and scripts, and coordinate testing as needed.
Work with technical resources on IT application and integration testing; follow up with internal clients about completed tasks to ensure satisfaction.
Provide direction to a team of business analysts working to capture requirements for large, complex initiatives.
Train, coach, and mentor others.
Interpret, apply, and recommend changes to organizational policies and procedures.
Coordinate application support and initiatives, including issue resolution, upgrades, implementations, vendor coordination, configuration, testing, integrations, and production readiness.
Coordinate stakeholders, technical resources, and vendors to troubleshoot and resolve complex application, business-process, and cross-system issues.
Organize multiple applications, projects, priorities, stakeholder requests, dependencies, and action items through completion.
Maintain currency in business analysis practices, procedures, techniques, and established standards.
Perform other duties as assigned.