IT Business Systems Analyst Lead

Paradigm • Lombard, IL

1d • $107,000 - $170,000 • Remote

About The Position

Paradigm is seeking a full-time, remote Business Systems Analyst Lead to operate at the intersection of business vision, data-driven insight, and technical execution. The role leads discovery, analysis, and solution design in partnership with business leaders, stakeholders, and technical teams, shaping direction, clarifying priorities, and driving high-impact outcomes. The analyst owns complex problems and uses tools such as SQL, agile backlog platforms, and process modeling techniques to inform decisions and guide work from concept through delivery, testing, and adoption.

The role is suited to a proactive, curious leader with strong analytical and technical capabilities who can lead complex initiatives in evolving business environments. The analyst serves as a trusted advisor, helps align business, development, and QA teams, influences outcomes, and mentors others. Responsibilities span requirements and solution design, system delivery and support, collaboration, backlog prioritization, and communication and training.

Requirements

• Bachelor’s degree preferred in a health-related field, business, computer science, or a related area, or an equivalent combination of education, training, and experience.
• 10 or more years of work experience in business or systems analysis within IT development, including three years in the healthcare industry; alternatively, an equivalent combination of academic education, professional training, or work experience demonstrating ability to perform the duties.
• Proficiency documenting logical diagrams, flows, and other materials that help consumers understand as-is and to-be processes.
• Familiarity with advanced IT concepts, IT policies, service-oriented architecture, and web services.
• Knowledge of designing intranet and/or web-based systems.
• Good understanding of and experience with relational databases and SQL.
• Enhanced knowledge of database structure and design.
• Strong understanding of the Software Development Life Cycle, change management, and Scrum/Agile processes.
• Proficiency with Microsoft-based technologies, including Microsoft Office.
• Experience with application lifecycle or test management tools such as Azure DevOps or equivalent.
• Highly self-directed, with a strong desire to understand how things work and how they can be improved.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to evaluate information, make sound decisions, and resolve issues effectively.
• Clear and professional written and verbal communication skills.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Ability to prioritize work, manage multiple assignments, and meet established deadlines.
• Effectiveness in a fast-paced, changing work environment.
• Ability to work independently with appropriate supervision.
• Consistent attention to detail and accuracy.

Nice To Haves

• Bachelor’s degree in a health-related field, business, computer science, or a related area is preferred.
• Experience in the healthcare industry is specified as three years within the stated experience qualification.

Responsibilities

• Lead requirements elicitation and document business, functional, and non-functional requirements using formal business analysis practices.
• Analyze systems, workflows, procedures, and operational needs to identify gaps, assess feasibility, and recommend improvements.
• Assess the impact of corporate initiatives and business objectives on applications and processes to identify ways to deliver value.
• Gather and define input, output, reporting, and data requirements for system enhancements and solutions.
• Develop functional, conceptual, and logical design documentation, data models, and business case materials.
• Support UAT strategy, scenario development, business participation, defect triage, traceability, and business sign-off.
• Maintain user engagement through analysis, development, and implementation, and obtain sign-off from scope through delivery.
• Create and maintain system documentation and contribute to implementation, conversion, and change control plans.
• Coordinate approved changes through development, testing, and production release.
• Evaluate automation opportunities and AI-enabled solutions to improve business outcomes, user experience, and operational efficiency.
• Support operations and finance systems through implementation, maintenance, troubleshooting, and ongoing application support.
• Partner with developers, operations, DBAs, project managers, business users, vendors, and consultants to resolve issues and deliver solutions.
• Assist with complex datasets, reports, data-related production issues, and approved solution testing and deployment.
• Evaluate packaged software and liaise on technical issues among vendors, IT, and business stakeholders as needed.
• Research and recommend new or replacement solutions aligned with operational and strategic business needs.
• Collaborate with business partners to shape a long-term vision and prioritize the backlog toward that vision.
• Partner with project managers and development and QA leads to lead digital product teams through the development life cycle.
• Mentor and guide less experienced business analysts through work review, coaching, and knowledge sharing.
• Support development of training materials, training plans, and user education for new or enhanced systems.
• Ensure affected functional areas are informed and prepared for system changes, implementations, and conversions.

Benefits

• PPO, HDHP, and HMO health insurance options through Cigna and Kaiser (Kaiser for California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holiday programs.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.
• Competitive salaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior