IT Business Systems Analyst

CCC Intelligent Solutions•Chicago, IL

About The Position

The IT Business Systems Analyst is a techno-functional role that bridges business operations and technology teams to support enterprise financial applications across billing, collections, accounts receivable, and revenue recognition. This role partners with business stakeholders, application teams, vendors, and technical resources to analyze business needs, define requirements, support configuration and integrations, validate data, troubleshoot production issues, and assist in delivering scalable process and system improvements across order-to-cash and record-to-report functions.

Requirements

Bachelor’s degree in information technology, computer science, business, finance, accounting, or a related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the role.
Minimum of 2 years of IT business analysis experience or equivalent experience supporting enterprise applications and business process improvement initiatives.
Working Knowledge of supporting enterprise financial applications and business processes across billing, collections, accounts receivable, revenue recognition, or related order-to-cash functions.
Working knowledge of revenue recognition principles, subledger accounting, general ledger impacts, and ASC 606.
Advanced written and verbal communication skills, including strong active listening, and facilitation
Ability to analyze and solve moderately complex business and system problems with guidance.
Proficiency with elicitation, facilitation, and process modeling techniques, including tools such as Microsoft Visio.
Ability to work effectively in a team environment, build strong relationships, and navigate cross-functional organizations.
Strong organization, prioritization, and time management skills.
Hands-on techno-functional experience supporting ERP financial modules, billing platforms, collections tools, accounts receivable applications, or revenue management systems in an enterprise environment.
Ability to analyze and document end-to-end order-to-cash data flows, including customer and account setup, contracts, subscriptions, usage records, invoicing, payment application, credits, adjustments, refunds, collections, dunning, revenue recognition, subledger activity, and accounting entries.
Exposure of integrations between billing platforms, ERP systems, CRM applications, payment processors, tax engines, revenue management systems, data warehouses, reporting tools, and downstream financial systems.
Working Knowledge of SQL or query tools and basic development concepts, including APIs, integration payloads, error logs, debugging, version control, and technical documentation, to research financial process issues, validate test results, support production troubleshooting, and confirm system behavior.
Familiarity with reporting and analytics tools, including dashboards, operational reports, aging reports, collections reports, billing exception reports, revenue reconciliation reports, and financial close reporting.
Highly proficient and efficient in Microsoft Excel for large data set analysis, reconciliation, exception tracking, test validation, reporting support, and financial process analysis, including advanced use of pivot tables, formulas, lookups, data validation, conditional formatting, and structured workbooks.
Some experience using AI-enabled productivity, analytics, or automation tools to support requirements analysis, process documentation, test planning, data analysis, reporting, issue triage, and continuous improvement activities.

Nice To Haves

Knowledge of software licensing, licensing models, subscription-based models, and usage-based billing.
Previous insurance industry experience.
Proficiency with web-based document repository applications such as Microsoft SharePoint.
Experience using project management and delivery tools, such as Microsoft Project and Jira, to track tasks, dependencies, risks, issues, releases, defects, and project milestones
Basic knowledge of file-based, batch, and API integration concepts, including inbound and outbound interfaces, error handling, data transformation, integration monitoring, and exception management.

Responsibilities

Assists in the discovery and requirements of sessions with stakeholders across billing, collections, accounts receivable, revenue recognition, and accounting operations.
Apply techno-functional knowledge to translate order-to-cash and record-to-report business needs into clear requirements, documentation, data needs, and system-enabled solutions.
Assist in the development configure system-enabled solutions, including application configuration, workflow updates, automation, reporting, data validation rules, and integration support aligned to order-to-cash and record-to-report business needs.
Partners with technical teams and vendors to assess solution feasibility, support configuration, resolve system or integration issues, and contribute to process design, fit-gap analysis, prototyping, and operational improvement recommendations.
Coordinate testing and release readiness activities, including test planning, data validation, defect triage, regression testing, release validation, and business sign-off.
Support production incidents from intake through resolution, resolving issues directly when possible and coordinating with vendors, technical teams, application teams, and business users to address system defects, data discrepancies, recurring issues, and process gaps.
Assist in the development and maintenance project and business analysis documentation, including requirements, process flows, test documentation, training materials, and business process guides.
Support reporting, reconciliation, and financial close needs for billing, collections, accounts receivable, and revenue recognition processes.
Track own project activities, action items, risks, issues, dependencies, decisions, and enhancement opportunities to improve functionality, automation, data quality, controls, and operational efficiency.