IT Business Systems Analyst

Manulife•Waterloo, ON

16h•$90,160 - $167,440•Hybrid

About The Position

The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs. You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies.

Requirements

Bachelor’s degree Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience.
5 or more years of experience in business systems analysis or a related field.
Demonstrated analytical, critical-thinking, and problem-solving skills.
Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
Ability to work collaboratively and contribute effectively within a team environment.
Experience translating complex business requirements into clear technical or functional specifications.
Ability to provide professional advice, make informed decisions within the scope of the role, and take a lead role in process or program execution.
Demonstrated ability to manage multiple priorities and projects in a changing environment.
Experience using AI-enabled tools to support business analysis activities, such as requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support.

Nice To Haves

In-depth knowledge of business analysis principles, methodologies, and technology systems.
Experience working within the life insurance industry.
Strong understanding of Agile methodologies and product management principles.
Knowledge of system design, systems analysis, and user-testing best practices.
Experience applying business analysis tools and techniques.
Ability to build collaborative relationships with stakeholders across a range of functions and organizational levels.
Familiarity with enterprise-level systems and applications.
A growth-oriented mindset, including a willingness to respectfully challenge established approaches, experiment with new ideas, remain open-minded, and adapt to change.
Relevant professional certification, such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).

Responsibilities

Gather, interpret, and document business, functional, and user requirements.
Research and document opportunities and issues involving workflows, procedures, and business processes.
Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices.
Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery.
Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows, processes, dependencies, and interactions across current and proposed systems.
Translate business and user requirements into epics, features, and user stories.
Facilitate collaborative design sessions with project implementation teams and relevant stakeholders.
Establish acceptance criteria, testing frameworks, and standards used to evaluate completed solutions.
Support the translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.