Senior Business Analyst - Quote Management (Commercial Systems Functional Lead)

Roche • Indianapolis, IN

5d • $118,700 - $220,400 • Onsite

About The Position

The Senior Business Analyst serves as North America Functional Lead for Quote Management, independently owning and driving end-to-end business analysis and IT initiatives across the region. The role addresses complex commercial problems, delivers Quote-to-Cash initiatives and Diagnostics commercial launches, and translates business requirements into strategic implementation plans. It is part of the Quote Management team within DIA Commercial Operations, a global function in Roche Digital Technology that develops, rolls out, and evolves technology solutions supporting healthcare providers, patients, and Roche business units across multiple regions. The position is based on-site at Roche’s Indianapolis location.

The Functional Lead is the primary Quote Management IT representative and trusted consultant to commercial leadership. The role requires autonomous ownership of scope, decisions, and delivery; close partnership with business and IT stakeholders; hands-on system configuration and operational support; and coordination with global and offshore teams. The role also supports quality assurance, user adoption, and alignment of regional processes with global standards.

The expected salary range for the Indianapolis location is $118,700–$220,400. Actual pay depends on experience, qualifications, geographic location, and other job-related factors. A discretionary annual bonus may be available based on individual and company performance. Relocation benefits are not available. The position qualifies for benefits detailed at the link provided in the posting.

Requirements

• Demonstrated ownership of complex initiatives, independent strategic decision-making, and active influence with senior stakeholders.
• At least 5 years of experience as a Business Analyst, Functional Consultant, or in a similar enterprise IT role, preferably in commercial operations, CPQ, or Q2C.
• Bachelor’s or advanced degree in Information Technology, Business Administration, Computer Science, or a related field.
• Deep functional and technical knowledge of Quote-to-Contract, Configure-Price-Quote, and Commercial Sales domains.
• Experience independently managing complex business analysis workstreams, driving regional rollouts, and executing localization system configurations.
• Ability to build trusted stakeholder relationships at multiple levels and communicate effectively across business and technical audiences.
• Experience in matrixed global organizations with distributed delivery teams, and ability to operate independently.
• Must work on-site in Indianapolis.

Nice To Haves

• Hands-on experience with Conga CPQ and Salesforce (SFDC).
• Experience with SAP SD/CRM or Apttus.
• Familiarity with Jira for agile delivery and exposure to SAP S/4HANA.
• Practical knowledge of Agile frameworks such as Scrum or SAFe.
• Professional Business Analysis certification, such as CBAP, IIBA AAC, or IREB.

Responsibilities

• Act as the primary Quote Management IT representative and trusted consultant for commercial leadership.
• Partner with IT and business leads on strategic prioritization and orient demand toward the highest-value outcomes.
• Identify business needs proactively and propose high-impact technical solutions.
• Gather complex requirements across quoting, contracting, and adjacent processes, translating them into actionable user stories.
• Perform functional architecture and propose solutions within existing system boundaries.
• Execute hands-on system configuration and adaptation, and drive regional rollouts for business priorities.
• Support data and configuration adjustments and guide business stakeholders on master data.
• Own scope definition and change control, managing significant changes to preserve strategic alignment and minimize delivery disruption.
• Align regional Quote-to-Cash processes with system-supported global standards while addressing legitimate regional needs.
• Lead regional Quote Management IT initiatives and partner with global teams on technical delivery.
• Serve as the technical liaison between affiliate business needs and global or offshore managed services.
• Define acceptance criteria, design test scenarios, and coordinate User Acceptance Testing.
• Support change management by providing training content, user documentation, and ongoing technical guidance.

Benefits

• The position qualifies for benefits detailed at the link provided in the job posting.
• A discretionary annual bonus may be available based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior