IS Support Analyst I

Shriners Hospitals for Children • Sacramento, CA

3d • Hybrid

About The Position

The IS Support Analyst I provides front-line technical support to clinical and administrative staff across the organization. This position ensures the reliable operation of end-user devices, and communication systems that directly support patient care. This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend or on-call work to support critical hospital operations.

Requirements

• 1 - 3 years of IS Support/Help Desk experience in a healthcare of hospital environment
• 1 - 3 years of Desktop IS experience
• Experience with Desktop operating systems including MS and Mac OS X
• Experience troubleshooting wireless attached devices in an enterprise environment
• Working knowledge of range of diagnostic utilities
• Ability to create automated software packages and installation options
• A+, MCDST certification or equivalent work experience
• High School Diploma/GED
• Associate's Degree in IT, Computer Science or related field - equivalent work experience will be considered in lieu of degree

Nice To Haves

• Strong problem-solving aptitude
• Ability to give clear and detailed instructions
• Ability to work independently and as part of a team while prioritizing multiple requests

Responsibilities

• Troubleshoot, resolve, and document technology-related issues, while maintaining strict compliance with Shriners policies, HIPAA regulations, and IS security standards.
• Provide technical support for Shriners Children's (SC) users, Executive Leadership, Imperials Board members, Board of Governors, and affiliated vendors.
• Provide assistance to end user request and incidents via email, telephone, remote connection, and at the user’s deskside.
• Collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task requests.
• Support multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones.
• Resolve customer reported problems, install hardware and software, and provide general IS support services for user reported problems.
• Participate in a 24 hour IS emergency line rotation with other IS staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree