IRD Server - OC

THUNDER VALLEY CASINO•Lincoln, CA

5d•Onsite

About The Position

The In Room Dining Server takes Guests’ food and beverage orders and delivers them to locations throughout Thunder Valley Casino Resort, including hotel rooms, bars, hot dog carts, and the pool area. The Server may also cashier and serve food at food-service areas outside the primary restaurants. The role involves processing and tendering Guest orders, responding to requests such as restaurant reservations and special room orders, and providing In Room Dining amenities and packages. All responsibilities must be performed in accordance with Company standards, policies, and procedures.

Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Previous server experience and knowledge of food and beverage.
Ability to communicate effectively with Guests, Team Members, and Management in written and verbal form.
Strong interpersonal skills and ability to contribute to teamwork with fellow Team Members.
Ability to identify and undertake projects during slow periods.
Ability to listen effectively.
Ability to attend and pass Thunder Valley’s internal Alcohol Awareness training course and recognize Guest intoxication.
Must be at least 21 years of age.
Must be able to obtain a UAIC Tribal Gaming License.
Must be able to lift up to 25 lbs and push carts weighing up to 140 lbs.
Must be able to stand and walk for the duration of the shift.
Normal, corrective vision range; ability to see color and distinguish letters, numbers, and symbols.
Ability to communicate by telephone and radio.
Manual dexterity to operate job-related equipment.

Responsibilities

Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards.
Take Guests’ food and beverage orders over the phone, confirm charging capabilities, and screen another form of payment when needed.
Accurately take orders, answer questions about menu items, and upsell items to enhance Guests’ orders.
Answer Guest questions and provide recommendations about the property.
Follow up on Guest requests, including restaurant reservations and obtaining items for rooms.
Enter orders into the POS system and advise servers to begin preparing the delivery table.
Process Guest checks and tender transactions according to established procedures.
Deliver orders to Guest rooms, the Spa, pool, bars, and other property locations as needed.
Ensure food and beverage outlets are adequately stocked.
Follow internal control procedures for obtaining and returning banks and submitting non-cash paperwork; comply with cash-handling policies and procedures.
Follow procedures for deliveries, pick-ups, and Guest interactions.
Maintain a professional appearance and deliver meals, beverages, and amenities knowledgeably, sincerely, and efficiently.
Collect room-service trays, tables, and other food and beverage items from Guest rooms; break down and reset trays and tables.
Complete assigned side work duties and required documentation confirming completion.
Bus and reset tables as assigned.
Keep the work area clean and organized, and file amenities at the end of each shift.
Communicate special requests to other restaurants or commissary areas before the end of the shift or hand them off to the oncoming shift.
Conduct daily checks of In Room Dining amenities and communicate with cooks and Bakery about amenities.
Run reports for Daily Arrivals and Packages Forecast and record the numbers on the provided whiteboard.
Follow Company and departmental safety practices to minimize risk to self and others.
Perform other duties as assigned by In-Room Dining Captains.