IRD Captain/Sales Associate (Part Time)

Mauna Kea Resorts•Waimea, HI

About The Position

The IRD Captain/Sales Associate is responsible for the daily operation of the Room Service Department. The role takes guest food and beverage orders by phone, processes them through the hotel’s POS system, closes checks, completes reports, and accepts cash, room-charge, and credit-card payments. The associate assigns and oversees room service and amenity deliveries, directs waithelp, checks orders for accuracy and timely delivery, and helps ensure service follows hotel standards and procedures. The position also takes dining reservations for resort restaurants and requires familiarity with restaurant menus, hours, and entertainment, as well as room service food and wine menus. The associate recommends resort restaurants and facilities, suggests and upsells products, addresses concerns with a supervisor or manager, and performs other related duties as assigned. Additional duties include keeping the room service area clean and orderly, stocking linen and other supplies, and assisting waithelp when needed.

Requirements

Department of Health TB clearance.
Ability to read and write to perform job duties.
Ability to multitask.
Ability to prioritize and organize workload.
Ability to manage stressful and challenging situations.
Ability to communicate verbally with employees, managers, and guests.
Ability to communicate effectively by telephone in a warm and friendly manner.
Ability to delegate tasks and supervise in the absence of a manager.
Proficiency using a computer for reports and dining reservations.
Proficiency using the resort’s POS system.

Responsibilities

Handle the daily functions and oversee the operation of the Room Service Department.
Answer guest calls warmly and personally, and take food and beverage orders according to hotel standards.
Use the hotel POS system to process orders, close checks, and complete required reports.
Manage a bank and accept cash, room-charge, and credit-card payments for room service and dining outlets.
Upsell and make suggestions to increase hotel sales.
Take dining reservations and provide information about resort restaurant menus, hours, and entertainment.
Maintain knowledge of room service food and wine menus.
Assign and oversee room service and amenity deliveries and other tasks assigned to waithelp.
Check delivered food and beverage orders and ensure timely service.
Direct waithelp to ensure orders are completely set up according to standards.
Follow sequence-of-service standards and standard operating procedures.
Notify a supervisor or manager of concerns or problems.
Keep the room service area and its surroundings clean and orderly.
Pick up and stock linen and other supplies, and assist waithelp when needed.
Recommend resort restaurants and facilities to guests.
Perform other related duties as assigned or required.