IRD Captain/Sales Associate (Part Time)

Human Resources Team•Waimea, HI

4d•$25 - $29

About The Position

The IRD Captain/Sales Associate is responsible for daily Room Service Department functions, including taking food and beverage orders by phone, processing orders through the hotel’s POS system, closing checks, and completing required reports. The role accepts cash, room-charge, and credit-card payments for room service and dining outlets; assigns and oversees room service and amenity deliveries; and directs waithelp to ensure deliveries and setups meet hotel standards. The position also takes restaurant reservations, maintains knowledge of menus, entertainment, and operating hours, and recommends resort restaurants and facilities to guests. The captain promotes sales through suggestive selling and upselling, monitors timely delivery, and notifies management of problems or concerns. Other duties include maintaining a clean and orderly work area, stocking supplies, assisting waithelp, and performing related duties as assigned. The work station is in the kitchen, where kitchen noise is present. The role involves sitting at a desk for most of the shift to answer calls and process orders, as well as standing, walking, bending, and reaching to prepare carts or assist waithelp. Work hours and days are determined by the manager, and more than 40 hours per week may be required when needed.

Requirements

Department of Health TB Clearance.
Ability to read and write to perform job duties.
Ability to multitask.
Ability to prioritize and organize workload.
Ability to manage stressful and challenging situations.
Ability to communicate verbally with employees, managers, and guests.
Ability to communicate effectively over the phone in a warm and friendly manner.
Ability to delegate tasks and supervise in the absence of a manager.
Proficiency using a computer for reports and dining reservations.
Proficiency using the resort’s POS system.

Responsibilities

Answer calls and greet guests warmly, personalizing the service.
Take food and beverage orders according to hotel standards and use upselling or suggestive selling.
Process orders in the hotel’s POS system, close checks, and complete required reports.
Manage a bank and accept cash, room-charge, and credit-card payments for room service and dining outlets.
Take dining reservations for resort restaurants and maintain familiarity with restaurant hours, menus, and entertainment.
Maintain knowledge of the room service food and wine menu.
Assign and oversee room service and amenity deliveries and other tasks directed to waithelp.
Check food and beverage orders before delivery and ensure delivery is timely.
Follow sequence-of-service standards and standard operating procedures.
Notify a manager of problems or concerns.
Oversee room service operations and direct waithelp to ensure orders are completely set up according to standards.
Keep the room service area and surrounding areas clean and orderly.
Pick up and stock linen and other supplies.
Assist waithelp when needed.
Recommend the resort’s restaurants and facilities to guests.
Perform other related duties as assigned or required.