Invoicing Specialist - Customer Service

Crown Equipment Corporation•New Bremen, OH

About The Position

The Invoicing Specialist distributes daily activities associated with invoicing, ordering, reporting, and ongoing communication for the Company FleetSTAT or InfoLink program. The position works with managers and departments to maintain Crown’s position as a primary Fleet Management provider or research and address InfoLink service invoicing and order inquiries. The role organizes and reviews invoices, performs customer uploads and associated service fees, and works with customer business systems to ensure consolidated invoices are uploaded properly and payments are successful. It collaborates with Credit and Collections, branches, dealers, and customers to resolve outstanding invoices and modify consolidated invoices when needed. The specialist maintains customer accounts in FleetSTATS software, including customer labor and parts pricing, monthly fees, truck asset lists, Partner Extranet accounts, and user access. The role also coordinates monthly customer purchase-order requirements, researches InfoLink parts order inquiries, short shipments, and returns, and works with technical support and engineering on InfoLink configurator updates and modifications.

Requirements

0–2 years of related experience.
Associate degree in Business, Accounting, or Finance; candidates without a degree may be considered with 6 or more years of related experience and a high school diploma or GED.
Legally authorized to work in the United States; the company will not provide sponsorship, and applicants who need sponsorship now or in the future are not eligible.

Nice To Haves

Associate degree in Business or Accounting, or equivalent related experience.
Good working knowledge of data collection and reporting methods, including Microsoft Excel.
Good interpersonal, communication, and organizational skills.

Responsibilities

Organize and review invoices; perform customer uploads and associated service fees, and ensure consolidated invoices upload properly and payment is successful through customer business systems.
Collaborate with Credit and Collections on outstanding invoices and work with branches, dealers, and customers to identify issues and modify consolidated invoices when necessary.
Maintain customer accounts in FleetSTATS software, including labor and parts pricing, monthly FleetSTATS fees, truck asset lists, and Partner Extranet accounts.
Set up new customer users and grant access to the FleetSTATS system; work with the Centralized Invoicing Manager on customer or software-system questions.
Coordinate customers’ monthly purchase-order requirements, obtain appropriate purchase orders, ensure the correct orders are used by location and invoice type, follow up on outdated or underfunded POs, and maintain the customer PO spreadsheet.
Research and process InfoLink parts order inquiries, short shipments, and returns with InfoLink management, project managers, technical support, and sales; provide timely answers to internal support teams and retailers.
Work with technical support and engineering on InfoLink configurator updates and modifications based on order inquiry feedback to prevent future parts-order issues.