Invoicing & Brand Safety Specialist

Viral Nation Inc.

About The Position

Viral Nation is seeking a detail-oriented and organized Invoicing & Brand Safety Specialist to join its Client Services team in a full-time capacity. The role supports creator campaigns from intake and vetting through launch, monitoring, and payment, ensuring accurate campaign records, compliance with client brand safety requirements, and timely processing of creator invoices. Working closely with account teams, Creator Relations, Finance, and cross-functional partners, the Specialist manages operational workflows, reviews creator profiles and content, and serves as the primary point of contact for creator billing. The role calls for accuracy, responsiveness, sound judgment, the ability to manage multiple campaigns, and appropriate escalation of issues to team leads. The position also involves maintaining creator and campaign records, reviewing content and live activity against client guidelines, coordinating invoice submission and payment tracking, resolving billing questions, and supporting data quality checks, audits, and process improvements. The compensation range reflects the full scope and progression of the role; placement within the range is determined during the interview process based on role scope, relevant experience, skill alignment, and expected impact. Viral Nation describes its compensation as structured, performance-led, and market-aligned, with regular reviews through performance reviews and check-ins.

Requirements

At least 2 years of experience in influencer or digital marketing, billing, invoicing, or a related operational role, including support for detail-intensive workflows.
Strong understanding of social media platforms and the creator landscape, with sound judgment when reviewing sensitive content and identifying risks.
Exceptional attention to detail and organizational skills, with the ability to manage high volumes of information and competing deadlines.
Proficiency in Microsoft Excel or Google Sheets and confidence maintaining accurate records across spreadsheets and internal systems.
Excellent written and verbal communication, analytical thinking, and problem-solving skills; ability to document issues clearly and collaborate across teams.
High school diploma or GED required.

Nice To Haves

An associate’s or bachelor’s degree in accounting, finance, marketing, or a related field.
Experience with creator invoicing, SOW review, payment tracking, billing systems, or accounting software such as QuickBooks or SAP.
Experience with creator vetting, content review, brand safety, advertising compliance, or monitoring workflows.
Familiarity with HubSpot or similar CRM, ticketing, campaign tracking, and workflow platforms.

Responsibilities

Review and validate creator profiles before submission, confirming handles, links, and supporting information are complete, accurate, and functional.
Maintain creator data and campaign trackers across internal systems, keeping submissions, approvals, rejections, and final selections consistent and current.
Coordinate with Client Services and Creator Relations to confirm creator selections, record approved statuses, and activate monitoring workflows.
Review creator profiles and content against client-specific brand safety guidelines, campaign requirements, and established approval and escalation protocols.
Review flagged, rejected, and remediated content; document findings and acceptance or rejection rationale according to established guidelines.
Monitor live creator activity and review alerts within required timelines, including within 24 hours where required; escalate potential risks to Client Services leads.
Track remediation and follow-up actions, maintain clear records, and communicate risks, updates, and required actions to relevant stakeholders.
Request and receive invoices from creators and their agents or managers; verify payment amounts and the correct finance contact for each invoice.
Review invoices against fully executed Statements of Work (SOWs), confirming deliverables, rates, payment terms, and required supporting documentation.
Submit billing tickets in the associated HubSpot Deal with required attachments, and maintain accurate billing records and creator account information.
Track submitted invoices through payment, follow up with Finance on overdue or outstanding items, and keep creators and account teams informed of payment status.
Respond to billing questions and resolve discrepancies in coordination with Finance and account teams.
Prepare invoicing and payment status reports for management review, identifying missing information, discrepancies, and outstanding actions.
Manage multiple campaign and billing workflows while meeting deadlines and maintaining accuracy across systems.
Conduct routine data quality checks and support audits, issue tracking, and process improvements across creator invoicing.
Follow company policies, applicable financial requirements, and confidentiality standards when handling creator, campaign, and payment information.