Internet Sales Representative

Lithia & Driveway•Honolulu, HI

1d•Onsite

About The Position

The Internet Sales Representative responds to dealership sales inquiries by phone, chat, and email, with a focus on converting leads into confirmed appointments or connecting customers with a Sales Consultant. The position requires prompt follow-up, consistent customer contact, and accurate documentation of all customer interactions in the LSMS. This is a performance-driven role with commission and incentive opportunities; the stated average pay range is $5,000–$12,000 monthly. The dealership asks for open availability to support operations and customer demand, including evenings, weekends, and holidays.

Requirements

At least 1 year of automotive experience.
At least 2 years of sales experience.
Excellent communication skills.
Ability to solve basic math calculations.
Basic computer skills.
High school graduate or equivalent.
Must be 18 years or older.
Open availability, including evenings, weekends, and holidays.

Responsibilities

Answer all incoming calls and chat/call requests within 10 seconds.
Respond to incoming email with an attempted phone call within 5 minutes, followed by outgoing emails ending in a price quote within 10 minutes of the ISC auto-response.
Convert each sales opportunity to a confirmed appointment or refer the opportunity to a Sales Consultant.
Speak with at least 75% of assigned leads.
Set confirmed appointments with at least 60% of leads contacted.
Maintain a 60% show rate for appointments.
Record every customer contact, regardless of source or type, in the LSMS.
Complete 100% of daily scheduled contact tasks.
Perform other duties as assigned.