Internet Sales Representative

Lithia & Driveway • Honolulu, HI

9d • $5,000 - $12,000

About The Position

The Internet Sales Representative handles incoming customer calls, chats, and email inquiries for Honolulu Ford, responds promptly, and works to convert sales opportunities into confirmed appointments or transfer them to a Sales Consultant. The role requires recording all customer contacts and completing scheduled outreach tasks. It is a performance-driven position with compensation that includes commissions and bonuses; the stated average pay range is $5,000–$12,000 monthly. Candidates must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least one year of automotive knowledge.
• At least two years of sales experience.
• Experience using a CRM.
• Ability to solve basic mathematical calculations.
• Basic computer skills.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Call center experience.

Responsibilities

• Answer incoming calls and chat/call requests within 10 seconds.
• Attempt to call customers who submit incoming email inquiries within five minutes, then send follow-up emails culminating in a price quote within 10 minutes of the Internet Sales Coordinator’s auto-response.
• Convert each sales opportunity into a confirmed appointment or refer it to a Sales Consultant.
• Speak with at least 75% of assigned leads.
• Set confirmed appointments with at least 60% of leads contacted.
• Maintain a 60% show rate for appointments.
• Record every customer contact, regardless of source or type, in the LSMS.
• Complete all daily scheduled contact tasks.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Competitive pay
• Commissions and bonuses based on individual payable gross, units sold, and manufacturer approvability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED