Internet Sales Representative

Albany Subaru•Albany, CA

About The Position

The Internet Sales Representative receives, processes, and coordinates incoming sales inquiries, showroom requests, service requests, and internet queries. The role also provides clerical and administrative support to the Sales and Service departments. The ideal candidate has relevant administrative, clerical, call center, customer service, or similar experience, along with working knowledge of automotive sales or service. They should have a courteous personality, strong administrative and organizational abilities, strong phone and computer skills, and excellent communication and interpersonal skills. Additional duties may be assigned, and the description is not an exhaustive list of responsibilities.

Requirements

Previous experience in a similar position, such as administrative, clerical, call center, or customer service work.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Working knowledge of the automotive industry.
Highly professional and dependable.
Safety- and customer-service-oriented.
Basic computer and internet skills.
Outstanding telephone and communication skills.
Professional appearance and work ethic.
Ability to read and comprehend instructions.

Responsibilities

Manage incoming sales and service appointment inquiries by phone or internet, including scheduling, confirming pending appointments, and following up on missed appointments.
Coordinate questions and issues with the appropriate department personnel.
Track sold vehicles and hot sheets.
Confirm special-order parts.
Help follow up with phone and internet sales leads.
Provide administrative assistance as needed.
Manage required paperwork and records, and prepare documentation such as forms and reports when needed.
Attend required staff meetings, trainings, and educational classes.
Perform other duties as assigned.