Buick GMC Internet Sales Representative

Tulley Buick GMC•Nashua, NH

3d•Onsite

About The Position

The First Point of Contact for Every Buick GMC Buyer. Every Buick GMC vehicle we sell begins with a phone call, a web chat, or an internet inquiry. No purchase is completed without a visit to the showroom and securing that visit is the central responsibility of this role. You are the first impression a customer forms of Tulley Automotive Group, a family-owned dealership group that has built its reputation in the local community since 1957.

Requirements

You can hold a conversation with anyone and write an email or send a text that does not need to be rewritten
You are comfortable being measured. You will know exactly where you stand every day, and so will we
You chase the answer instead of waiting for it
You can juggle dozens of open conversations without dropping one
No automotive experience is required. We would rather train the right person than untrain the wrong one

Nice To Haves

You will do well here if you want your paycheck tied to your output, you like having a scoreboard, and a goal that sits just outside your reach motivates you instead of stressing you out.
You will not do well here if you want a quiet desk with low call volume, you would rather not know your numbers, or you cannot work weekends.

Responsibilities

Answer inbound calls, web chats, and internet leads from people already shopping for a Buick GMC or domestic vehicle make/model, and turn those conversations into scheduled appointments
Re-engage customers who inquired but never visited. The majority of sales are earned in the follow-up rather than in the first conversation
Own a recorded book of Tulley customers and keep them Tulley customers. Our lease, loan, and cash customers are the bread and butter of our stores
Know the inventory perfectly (including discounts, incentives and rebates), so you can speak about any Buick GMC or domestic make/model in stock with authority the moment a customer asks
Keep your CRM clean and organized. The next person who touches that customer is working off your notes
Confirm every appointment so the customer shows up, the car is ready, and nobody's time gets wasted