Automotive Internet Sales Representative
About The Position
DARCARS Automotive Group is hiring an Internet Representative to manage digital business prospects and nurture inbound inquiries. The representative guides prospective customers through a needs analysis using the DARCARS Approach to Sales, provides dealership and product information, answers questions, and connects customers with an in-store sales manager to continue their purchase journey. The role requires timely follow-up and an exceptional experience in every interaction. The representative works with inquiries in the Customer Relationship Management system and responds by phone, text, chat, or email according to the customer’s preference. The role includes providing first-level expertise on products, services, the purchase process, and the DARCARS brand; converting inquiries into dealership visits; setting appointments for test drives and further selection or purchase support; and accurately recording customer contact activity in the CRM. Representatives also work with store personnel and meet or exceed individual performance objectives, such as response time and conversions. Potential earnings are based on experience and range from $42,000 to $75,000. Employees may also be asked by a supervisor to perform other duties and responsibilities. Employment is at-will and subject to dealership rules and regulations.
Requirements
- Must be at least eighteen years of age.
- Full working knowledge of Microsoft Office Suite.
- Ability to quickly absorb substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Able to work weekends and holidays.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistent, eager to learn and share new ideas, and able to work in a collaborative team environment.
Responsibilities
- Pull inquiries from the Customer Relationship Management system (CRM).
- Respond to inquiries by phone, text, chat, or email according to the prospective customer’s expressed preference.
- Serve as a first-level expert on products and services, the purchase process, and the DARCARS brand.
- Convert inquiries into dealership visits and set appointments for test drives and further selection or purchase support.
- Adhere to customer communication scripts.
- Record all customer contact activity and information in the CRM in real time.
- Develop and maintain relationships with related store personnel.
- Meet or exceed individual performance objectives, including response time and conversions.
Benefits
- Comprehensive benefits plan including 401k.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to join community service initiatives.
- Internal career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
