Internet Sales Coordinator
About The Position
The Internet Sales Coordinator is responsible and accountable for lead and customer development in the sales department. This role involves maintaining required lead processes, following up with customers, achieving appointment and activity goals, and keeping OEM training current. The position requires a high level of ethical conduct, a focus on safety, and the ability to manage a disciplined daily schedule for customer cultivation. The coordinator will also be involved in communicating with customers from various marketing campaigns and initiatives, and using video to promote dealership inventory.
Requirements
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Good verbal and written communication skills.
- Time management, prioritization skills, and the ability to multi-task are required.
- Proficient in Microsoft Work, Excel, and Outlook.
- Professional personal appearance.
Responsibilities
- Maintain required lead process & follow up
- Achieve appointments to goal
- Achieve daily activities to goal
- Achieve response time to goal
- Keep OEM training current
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors.
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Communicate and follow up with all assigned internet and phone leads with first contact occurring within required timeframe and maintaining follow up for assigned process length
- Maintain a disciplined and proactive daily schedule for conducting outgoing activity for the cultivation of new and existing customers
- Greet all customers entering the store and at store sponsored events off-site
- Contact existing customers with offers and opportunities regarding new and pre-owned vehicles, as assigned
- Coordinate with marketing team to communicate with customers/leads from direct mail and electronic consumer offer campaigns, equity mining promotions and campaigns, events, and other initiatives.
- Prioritize setting and confirming appointments with all customer interactions, when appropriate.
- Facilitate the purchase by establishing a relationship with the customer and assessing the individual needs from the buyer.
- Evaluate trends, customer feedback, and business initiatives and ensure appropriate planning, training, and allocation of resources to successfully achieve desired performance objectives
- Create, maintain and measure the internet and business development processes
- Use video for the promotion of dealership inventory to set and confirm sales appointments
- Plan and organize own work schedule and revise if changes occur
- Make outbound sold and unsold follow-up calls
- Generate appointments through proactive prospecting and lead activity management in an effort to qualify and market to potential customers
- Participate and attend BDC, marketing, and sales meetings as requested
- Interact with customers with courtesy and efficiency.
- Be available to respond to phone and email inquiries during scheduled times in a professional, well-spoken manner
- Direct customers to product information resources, including those available on the internet
- Deliver inquiries/messages intended for other sales personnel and departments promptly
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
