Automotive Internet Sales Coordinator

Crossroads Automotive Group • Bartow, FL

8d • Onsite

About The Position

The Automotive Internet Sales Coordinator is part of the dealership’s Business Development Center (BDC) team and helps create positive customer experiences by connecting customers with appropriate departments and supporting dealership success. The role handles customer communications across phone, internet leads, chat, and service requests; maintains customer records; and works with dealership teams to ensure leads receive attention and follow-up. The position is full-time in Bartow, Florida. The listed schedule is Monday through Friday, 7:30 AM to 7:00 PM, with rotating evening and Saturday shifts; hours and schedules may vary.

Requirements

• At least 18 years of age.
• Valid Florida driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Comfortable working in a fast-paced environment.
• Professional appearance and positive attitude.
• Dependable, team-oriented, and eager to learn.
• Ability to understand and follow written and verbal instructions.
• Comfortable presenting information and answering questions.

Responsibilities

• Deliver exceptional customer service during every interaction.
• Connect with customers to understand their needs and provide solutions.
• Work with dealership departments to ensure every lead receives proper attention and follow-up.
• Maintain accurate customer information and notes in CRM and DMS systems.
• Handle incoming and outgoing calls, internet leads, chats, and service requests.
• Complete daily assignments and support the BDC Manager.
• Collaborate with teammates and participate in cross-training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed