Automotive Internet Sales Representative
About The Position
DARCARS Automotive Group is hiring an Internet Sales Representative to manage digital sales prospects. The representative nurtures inbound prospects by conducting a needs analysis using the DARCARS Approach to Sales, sharing dealership and product information, answering questions, and connecting prospects with an in-store sales manager. The role requires timely follow-up and an exceptional customer experience throughout every interaction. The representative commutes between dealerships and must have a valid driver’s license and reliable transportation. The employee may also be asked to follow other instructions and perform other duties and responsibilities at a supervisor’s request. Employment offers are contingent on successfully passing background screening, including a criminal background check and review of consumer and motor vehicle records, and verification of Social Security number. Employment is at will and subject to termination if dealership rules and regulations are violated.
Requirements
- Full working knowledge of Microsoft Office Suite and computer proficiency.
- Ability to quickly learn substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Ability to work weekends and holidays.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistence and eagerness to learn new things and share ideas in a collaborative team environment.
- Valid driver’s license and reliable transportation.
- Successful completion of required pre-employment background screening.
Responsibilities
- Retrieve inquiries from the Customer Relationship Management (CRM) system.
- Respond to inquiries by phone, text, chat, or email according to each potential customer’s stated preference.
- Serve as a first-level expert on products and services, the purchase process, and the DARCARS brand.
- Convert inquiries into dealership visits and schedule appointments for test drives and further selection or purchase support.
- Follow customer communication scripts.
- Record all customer contact activity and information in the CRM in real time.
- Develop and maintain relationships with related store personnel.
- Meet or exceed individual performance objectives, including response time and conversions.
- Commute between dealerships.
- Perform other duties and responsibilities as requested by a supervisor.
Benefits
- Comprehensive benefits plan, including 401(k).
- Paid holidays and PTO.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Internal career advancement opportunities.
- Opportunities to participate in community service initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
