Automotive Internet Sales Representative
About The Position
DARCARS Automotive Group is hiring an Internet Sales Representative for its corporate team. The role manages digital business prospects by nurturing inbound inquiries and guiding customers through a needs analysis using the DARCARS Approach to Sales. The representative provides dealership and product information, answers customer questions, and connects prospects with an in-store sales manager who can support their path to purchase. The role requires timely follow-up and an exceptional customer experience with every interaction. Potential earnings are stated as up to $100,000, based on experience. The representative works with the company’s Customer Relationship Management (CRM) system and communicates with prospects by phone, text, chat, or email according to their stated preference. The role also involves traveling between dealerships, for which a valid driver’s license and reliable transportation are required. Weekend and holiday availability is required.
Requirements
- Full working knowledge of Microsoft Office Suite and computer proficiency.
- Ability to quickly learn substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Ability to work weekends and holidays.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistence and eagerness to learn new things and share ideas in a collaborative team environment.
- Valid driver’s license and reliable transportation.
Responsibilities
- Pull inquiries from the Customer Relationship Management system (CRM).
- Respond to inquiries by phone, text, chat, or email according to the potential customer’s expressed preference.
- Serve as a first-level expert on products and services, the purchase process, and the DARCARS brand.
- Convert inquiries into dealership visits and set appointments for test drives and further selection or purchase support.
- Adhere to customer communication scripts.
- Record all customer contact activity and information in the CRM in real time.
- Develop and maintain relationships with related store personnel.
- Meet or exceed individual performance objectives, including response time and conversions.
- Commute between dealerships.
Benefits
- Comprehensive benefits plan including 401(k).
- Paid holidays and PTO.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Internal career advancement opportunities.
- Opportunities to join community service initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
