Internet Sales Consultant - Land Rover White Plains
About The Position
The Internet Sales Consultant, described in the posting as an e-Commerce Sales Associate, interacts with customers online, over the phone, and in person to guide them through purchasing a vehicle in a no-haggle sales environment. The role responds promptly to leads, answers questions, provides information, and helps customers move from phone or internet contact to an in-store experience. The associate helps customers select a vehicle, discusses terms and payment options suited to their lifestyles and budgets, and closes sales. The role also provides service before and after purchase, follows up to ensure customer satisfaction, and helps transition customers to the Service department. AutoNation describes the position as an opportunity to contribute within a supportive, team-oriented environment and pursue career paths into finance, management, and beyond.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Ability and motivation to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Strong communication and interpersonal skills.
- Desire to help people and exceed expectations.
Responsibilities
- Respond to customer leads in a timely manner.
- Interact with customers online, over the phone, and in person to guide their vehicle purchases.
- Answer questions and provide vehicle and sales information.
- Help guide customers from online or phone contact to an in-store experience.
- Help customers select a vehicle and discuss terms and payment options that meet their needs and budgets.
- Close vehicle sales.
- Provide an exceptional customer experience before and after purchase.
- Follow up with customers to ensure satisfaction and build loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to discounts and offers through YouDecide.
- Career paths into finance, management, and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
