Internet Sales Consultant - Land Rover White Plains
About The Position
The Internet Sales Consultant (also described as an e-Commerce Sales Associate) interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, sharing information, and guiding customers from their initial phone or internet contact to an in-store experience while delivering exceptional customer service. The associate helps customers select vehicles, discusses and negotiates terms so payment options fit their lifestyles, budgets, and expectations, and closes sales. The role also includes providing support before and after purchase, following up to ensure customer satisfaction, and helping transition customers to the Service department to support their ownership experience.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Strong communication and interpersonal skills.
- Desire to help people and exceed expectations.
Responsibilities
- Respond to customer leads in a timely manner.
- Answer customer questions and provide vehicle and purchasing information online, by phone, and in person.
- Guide customers from phone and internet contact to an in-store experience.
- Help customers select vehicles that meet their needs.
- Discuss and negotiate terms and payment options to meet customers’ lifestyles, budgets, and expectations.
- Close vehicle sales.
- Provide an exceptional customer experience before and after purchase.
- Follow up with customers to ensure satisfaction and encourage loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health insurance plans.
- Dental insurance plans.
- Vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to offers and discounts through YouDecide.
- Career paths into finance, management, and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
