Internet Sales Associate

Jim Norton Toyota - Tulsa•Tulsa, OK

About The Position

The Internet Sales Associate responds promptly to internet and other customer inquiries, builds relationships with prospective and returning customers, and helps customers take the next step in the vehicle-buying process. The role focuses on timely follow-up, appointment setting, clear communication, and a welcoming customer experience across phone, text, email, and digital channels. The role works with customers as they navigate the automotive shopping and purchasing process online, by phone, and in person. The associate coordinates handoffs to in-store sales staff and reports progress, planned activities, customer feedback, and opportunities to the Sales Manager. The Norton Family has handled Oklahoma’s automotive needs since 1928 and emphasizes customer experience. Opportunities for growth, training, and advancement are available.

Requirements

Enthusiasm, initiative, and positive energy throughout the workday.
Friendly, customer-focused attitude and ability to communicate professionally with a variety of people.
Strong written and verbal communication skills, including comfort with phone, email, and text conversations.
Basic computer skills and ability to learn dealership software, CRM tools, and online communication platforms.
Good organization, attention to detail, and ability to manage multiple customer conversations and follow-up tasks.
Team-oriented mindset and willingness to learn, accept coaching, and contribute to shared sales goals.
Ability to handle customer questions and objections with patience and professionalism.
Valid driver’s license and clean driving record, as required for dealership duties.

Responsibilities

Respond promptly and professionally to internet leads and other customer inquiries by phone, email, text, and online chat where available, using customers’ preferred communication methods when possible.
Review and manage assigned inquiries in the dealership CRM system, maintaining accurate and timely records of customer information, contact attempts, conversations, and next steps.
Follow established response-time, follow-up, and communication standards, including approved scripts and dealership messaging where applicable.
Ask questions and listen to understand customers’ vehicle preferences, needs, timelines, and questions.
Provide accurate first-level information about available vehicles, product features, dealership services, and the purchase process; seek help from a sales manager or subject-matter expert when needed.
Convert inquiries into confirmed dealership visits and appointments, including test drives and opportunities to continue vehicle-selection and purchase discussions.
Coordinate clear, timely handoffs to the appropriate in-store sales associate or sales manager, sharing relevant customer needs and prior communications.
Follow up with prospective and previous customers to answer questions, maintain engagement, and move opportunities to the next appropriate step.
Use social media and other approved digital marketing channels to engage customers and identify sales opportunities, as directed.
Meet or exceed individual and team goals, which may include lead response time, contact activity, appointments set, appointment show rates, and conversion results.
Build productive working relationships with sales managers and other dealership team members to support consistent customer service and process improvement.
Report progress, planned activities, customer feedback, and opportunities to the Sales Manager.