Specialist

Ocean Network Express•Boise, ID

18h

About The Position

This position is responsible for the successful booking, oversight and execution of Special Commodities cargo for North America region. Specialists will be liaising with other internal stakeholders as well as accounts to optimize and coordinate Cargo movement, execution of marketing strategies and problem resolution. The incumbent will report to a team lead and Supervisor.

Requirements

High level of both verbal and written communication skills
Sound decision-making and problem-solving skills
Adapts to change and prioritizes for high-end results
Strong interpersonal skills
Responsive, dependable, and follows through
Team Player
Good knowledge of rail, vessel and terminal operation
Strong, accurate, data entry skills

Responsibilities

Resolves operational issues for refrigerated, hazardous, and out-of-gauge cargo bookings.
Schedules and books cargo.
Handles a high volume of daily incoming calls and emails.
Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.
Handles situations that may require deviation from standard screens, scripts, and procedures.
Handles situations that may require adaptation of response or extensive research according to customer needs.
Requires extensive knowledge of the organization, products, and/or services.
Requires advanced problem solving.
Assesses customer needs and suggests/promotes alternative services.
Ability to work flexible hours/shifts.
Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness.
Responds to customers clearly, accurately, and timely in a caring manner.