International Account Executive I

R+L Global • Hebron, KY

1d

About The Position

The International Account Executive develops Ocean/Air and Import/Export customer accounts and acts as a liaison among Licensed Customs Brokers, agents, Ocean/Air Terminal Operators, and customers. The role prepares quotes and shipping documentation, coordinates import and export booking routes, dispatches pickups, and tracks and traces shipments. It combines operational work with customer development, including supporting existing and new customers and building relationships with customers, carriers, and agent representatives.

Requirements

• High school diploma or GED.
• Ability to work in a blended operations and customer development role.
• Ability to manage complex transactional or emotional customer situations promptly and professionally.
• Ability to read, write, and speak English fluently.

Nice To Haves

• Bachelor’s degree in Business or a similar field, with emphasis in International Business, Logistics/Supply Chain, Marketing, Psychology, Sales, or Transportation.
• Previous experience in the freight forwarding industry.
• Prior experience with CargoWise One software.
• Knowledge of applicable state, federal, and international laws and regulations, including customs, TSA, security, and other agencies regulating international trade.
• Basic knowledge of domestic and international geography, including countries and major cities.
• Bilingual ability.

Responsibilities

• Prepare rates and quotes for customers and overseas agents in a timely manner.
• Coordinate routing of import and export bookings with airline and ocean carriers.
• Review shipping instructions and resolve or clarify deviations and conflicts involving country regulations, export compliance, rates, and routing information.
• Support the development of existing and new customers.
• Build relationships and collaborate with customers, carriers, and agent representatives regarding air, ocean, import, and export products.
• Prepare shipping documentation for international bookings and process import/export documentation for clearing agents, including HAWBs, MAWBs, AESs, manifests, shipping instructions, hazardous cargo declarations, bills of lading, and certificates of origin.
• Dispatch pickups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and other parties involved in shipments.
• Track and trace shipments; research and resolve billing or shipping discrepancies; and communicate promptly with customers and vendors.
• Act as a liaison with Customs Brokers, agents, and Ocean and Air Terminal Operators.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k) retirement plan
• PTO
• Sick time
• Paid holidays
• Exclusive employee vacation properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED