Internal Comms

Vercel • San Francisco, CA

1d • Onsite

About The Position

Vercel is seeking an Internal Communications Manager to scale how employees receive the context they need to make informed decisions. The role shapes how employees hear from company leaders and one another, oversees internal communication channels and cadence, and ensures employee communications align with what Vercel communicates externally. The manager will build, operate, and grow communications programs, collaborating with communications leadership and teams across People, Finance, Legal, Design, and executive leadership. The position reports to the Head of Communications and is based in Vercel’s San Francisco office, with in-office anchor days on Monday, Tuesday, and Friday.

The role includes developing internal communications processes and a company calendar; coordinating company-wide and leadership communications; managing communications workstreams for major announcements and organizational changes; creating employee engagement and ambassador programs; and aligning internal messages with communications to customers, press, and partners. The manager will also measure communications performance and use employee questions and feedback to improve understanding.

Requirements

• At least 5 years of experience in internal communications; exposure to technical teams is preferred.
• Strong writing, editing, and storytelling skills, with an emphasis on clarity, accuracy, and making information useful to the audience.
• Experience independently managing communications projects from planning through delivery, coordinating stakeholders, and balancing competing deadlines.
• Curiosity about AI, research, and product development, and willingness to ask questions to understand topics well enough to explain them.
• Ability to build strong working relationships, gather input, provide editorial guidance, and keep projects moving with busy partners.
• Sound judgment with sensitive information and ambiguity, including knowing when to decide independently and when to seek guidance.
• Enjoyment of creating practical, repeatable processes that improve communication quality and consistency.
• Ability to respond to feedback and adapt as priorities change.

Nice To Haves

• Interest in and proficiency with using agents in your workflow.
• Exposure to technical teams.

Responsibilities

• Design and run internal communications processes and calendars for All Hands, leadership updates, and team-level communications, with clear ownership and formats.
• Determine which communications belong in Slack, email, Notion, and video; document channel guidance and support company-wide adoption.
• Establish a baseline for internal communications metrics, including reach, read rates, All Hands attendance, and pulse-survey sentiment, and report on results quarterly.
• Co-lead major announcements and organizational changes, owning defined workstreams and surfacing sensitive issues, dependencies, and decisions requiring leadership input.
• Develop internal communication plans for company milestones, specifying what employees hear, when they hear it, and from whom.
• Write and edit content for internal channels, including leadership and organization updates, Slack posts, FAQs, explainers, and All Hands materials.
• Partner with Legal, People, and Finance on confidentiality guidelines for employees who communicate externally.
• Design and launch programs that educate and engage employees beyond the standard communications cadence.
• Create structured opportunities for collaboration across departments.
• Train employees to serve as company ambassadors and represent Vercel at events and online.
• Use agents to surface opportunities and news employees might otherwise miss, such as open roles, speaking opportunities, product launches, customer wins, and community moments.
• Measure program performance, expand successful programs, and retire programs that are not effective.
• Participate in communications approval processes to ensure internal messages meet the same standards as external communications.
• Ensure employee communications align in substance and timing with communications to customers, press, and partners.
• Partner with the People team on employer brand, onboarding content, and culture programs where communications can contribute.
• Use employee questions and feedback to identify gaps in understanding and improve communications.

Benefits

• Competitive compensation package, including equity.
• Inclusive healthcare package.
• Mentorship and access to events that help employees build their network and skills.
• Flexible Time Off.
• Gear needed to perform the role and a work-from-home budget to outfit a workspace.
• Potential eligibility for a company bonus or variable pay program, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed