Internal Comms

Vercel • San Francisco, CA

1d • $198,000 - $297,000 • Onsite

About The Position

Vercel is seeking an Internal Communications Manager to help employees understand company priorities, make informed decisions, and connect their work to Vercel’s mission. The role will shape how leaders and employees communicate, oversee internal communications channels and cadences, and align internal messages with what Vercel communicates externally. It combines rigorous program management with creative approaches to employee education and engagement.

The manager will work closely with communications leadership and cross-functionally with People, Finance, Legal, Design, and executives. The position reports to the Head of Communications and is based in Vercel’s San Francisco office, with in-office anchor days on Monday, Tuesday, and Friday.

Requirements

• At least 5 years of experience in internal communications; exposure to technical teams is ideal.
• Strong writing, editing, and storytelling skills, with an emphasis on clarity, accuracy, and audience usefulness.
• Experience independently managing communications projects from planning through delivery, coordinating stakeholders, and balancing competing deadlines.
• Curiosity about AI, research, and product development, and comfort asking questions to understand topics well enough to explain them.
• Ability to build strong working relationships, gather input, provide editorial guidance, and keep projects moving with busy partners.
• Sound judgment when handling sensitive information and ambiguity, including knowing when to decide independently and when to seek guidance.
• Enjoyment of creating practical, repeatable processes that improve communications quality and consistency.
• Ability to respond well to feedback and adapt as priorities change.

Nice To Haves

• Interest in and proficiency with using agents in your workflow.
• Experience or exposure to technical teams.

Responsibilities

• Design and manage internal communications processes and calendars for All Hands, leadership updates, and team-level communications, with clear ownership and formats.
• Determine and document which communications belong in Slack, email, Notion, and video, and support consistent company-wide use of those channels.
• Establish a baseline for internal communications metrics, including reach, read rates, All Hands attendance, and pulse-survey sentiment, and report results quarterly.
• Co-lead major announcements and organizational changes, own assigned workstreams, and flag sensitive issues, dependencies, and decisions requiring leadership input.
• Develop internal communications plans for company milestones, specifying what employees hear, when they hear it, and from whom.
• Write and edit content for internal channels, including leadership and organizational updates, Slack posts, FAQs, explainers, and All Hands materials.
• Partner with Legal, People, and Finance on confidentiality guidelines for employees who communicate externally.
• Design and launch creative programs that educate and engage employees beyond standard communications cadences.
• Create structured opportunities for cross-department collaboration.
• Train employees to represent Vercel as ambassadors at events and online and to talk about the company and its work.
• Use agents to surface opportunities and news employees may otherwise miss, including open roles, speaking slots, product launches, customer wins, and community moments.
• Measure program effectiveness, expand successful programs, and retire programs that are not effective.
• Participate in communications approval processes to ensure internal messages receive review consistent with external communications.
• Align internal messages in substance and timing with communications to customers, press, and partners.
• Partner with the People team on employer brand, onboarding content, and culture programs where communications can contribute.
• Use employee questions and feedback to identify gaps in understanding and improve communications.

Benefits

• Competitive compensation package, including equity.
• Inclusive healthcare package.
• Mentorship and opportunities to attend events that build professional networks and skills.
• Flexible Time Off.
• Work equipment needed for the role and a work-from-home budget to outfit a workspace.
• Potential eligibility for a company bonus or variable pay program, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed