Intern, Ticket Sales

DIAMOND BASEBALL HOLDINGS LLC•Reading, PA

1d•Onsite

About The Position

The Reading Fightin Phils Ticket/Group Sales internship offers upperclassmen and recent college graduates hands-on experience in Minor League Baseball. The intern works with the Box Office Manager, Group Sales Representatives, and front office staff to prospect and contact ticket clients, develop interest in the upcoming season, and sell group outings, employee appreciation events, and suite nights. The role also involves maintaining ticketing and CRM information, answering ticket inquiries, and providing customer service to current and potential ticket package holders. This paid, seasonal position runs from January 2027 through September 2027. The intern also supports ticket office and game-day operations, community promotions, group-space preparation, and other front office tasks, while learning about other departments.

Requirements

Currently enrolled as an upperclassman or a recent college graduate.
Strong customer service skills and ability to interact professionally with fans.
Proper phone etiquette.
Ability to multitask and stay organized in a fast-paced environment.
Team-minded, with the ability to work independently and as part of a group.
Problem-solving and conflict management skills.
General experience or skills with Microsoft Office, including Excel and Outlook.
Willingness to learn and try new things.
Flexibility to work evenings, weekends, and holidays, including all home games.

Responsibilities

Make outgoing sales calls to past group clients and cold calls to potential new groups.
Meet or exceed individual and team ticket goals by prospecting for new inside and outside sales accounts through cold calls, telemarketing, texting, and email.
Answer incoming calls from fans and groups inquiring about tickets, group outings, and season ticket packages.
Use ticketing software and CRM systems to keep records current and accurate, including data entry in TicketReturn and Score CRM.
Generate prospecting lists and new group leads.
Promote and sell all types of inventory, suggest new items, and upsell clients.
Track specialized group links through FEVO to drive sales.
Assist the Group Sales team with processing orders, printing and mailing tickets and other sales materials, and distributing tickets.
Support ticket office operations, including box office sales, printing tickets, and answering phones.
Assist at the customer service booth.
Visit groups and assist with tabling events to promote individual, group, and season tickets in the community.
Create daily signage identifying groups’ assigned spaces on game days.
Prepare and maintain the cleanliness and organization of group spaces before home games.
Assist with in-game promotions and develop and participate in promotions team activities to generate public awareness.
Assist with tarp pulls on game days and non-game days.
Support game-day staff development and assist front office staff with other tasks as they arise.
Shadow and learn about other departments.
Perform job tasks in compliance with the philosophy, policies, goals, and budget of the Reading Fightin Phils.