Ticket Sales Representative

Historic Tours of America•Nashville, TN

10d

About The Position

Ticket Sales Representatives help guests choose tour packages and attractions that fit their interests and the time they have in the city. The role requires knowledge of products, pricing, and ticket-package content to meet sales goals, as well as a sincere interest in history and the local culture. Representatives provide friendly, attentive service and use sales techniques to present and sell appropriate offerings. The position offers $14 per hour plus uncapped commission; the posting says most sales representatives average around $21 or more per hour, depending on commissions. Paid training is provided. Full-time employees are eligible for paid vacation and company-sponsored health and wellness plans. Full-time, part-time, and seasonal employees are eligible for paid sick time, a 401(k) with company matching, access to First Stop Health, discounts at retail stores, free admission to company attractions, and award and recognition celebrations. Eligibility requirements may apply.

Requirements

Demonstrable sales skills.
Excellent math skills.
Ability to work independently for extended periods within established rules and regulations while meeting guest needs.
Ability to handle money, credit cards, and cash receipts.
Ability to listen attentively, understand what others are saying, ask appropriate questions, and avoid interrupting at inappropriate times.
Outgoing personality and enjoyment of working with the public.
Must pass a pre-employment background check and substance abuse testing.
Passion for helping people and making their Nashville experience memorable.
Sincere love of history and the culture of the city.

Nice To Haves

High school graduate or equivalent preferred.
Customer service experience preferred.

Responsibilities

Greet guests with a smile, prompt service, courtesy, friendliness, and hospitality.
Give each guest attentive recognition and guide them to offerings suited to their interests and time in the city.
Learn and communicate information about products and popular activities at trolley stops.
Use sales techniques including prospecting, handling objections, cross-selling, upselling, and closing sales.
Present tour and attraction costs according to the company's pricing system.
Sell appropriate tour packages based on product knowledge, pricing, and ticket-package content to meet sales goals.

Benefits

Paid training.
$14 per hour plus uncapped commission; most sales representatives average around $21 or more per hour depending on commissions.
Paid vacation time for eligible full-time employees.
Company-sponsored health and wellness plans for eligible full-time employees.
Paid sick time for eligible full-time, part-time, and seasonal employees.
401(k) plan with company matching for eligible full-time, part-time, and seasonal employees.
Fun and upbeat work environment with award and recognition celebrations throughout the year.
First Stop Health: 24-hour access to a doctor by phone or computer for employees and their dependents; employer pays 100%.
Discounts in retail stores.
Free admission to company attractions.