Ticket Sales Representative - Georgia Tech

ASM Global•Atlanta, GA

2d•Onsite

About The Position

The Ticket Sales Representative drives revenue and achieves sales goals for Georgia Tech season, group, and premium ticket packages. The role offers a full menu of seating opportunities for Georgia Tech Football and Men’s Basketball and cultivates relationships with donors and supporters through online strategies, phone calls, and in-person outreach. The representative works with Georgia Tech Athletics Association and Ticketing staff to promote events and provide a positive fan experience, and serves as a contact for general athletics donor inquiries. The position operates onsite at Georgia Tech and works under the guidance of the General Manager.

Requirements

Bachelor’s degree.
Ability to perform essential duties with energy and enthusiasm; reasonable accommodation may be made for individuals with disabilities.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency with Salesforce CRM and Paciolan.
Ability to handle a heavy volume of outbound and inbound phone calls and emails.
Excellent interpersonal, verbal, and written communication skills.
Strong time-management and organizational skills, with attention to detail.
Optimistic, team-first attitude and a competitive desire to excel.
Strong work ethic and desire to build a career in professional sports.
Proficiency in Microsoft Office, especially Word and Excel.
Willingness to work non-traditional hours, weekends, events, and game days.

Nice To Haves

One year of prior sales experience is preferred.
Prior experience in the professional or collegiate sports and entertainment industry is a plus.

Responsibilities

Offer a full menu of seating opportunities for Georgia Tech Football and Men’s Basketball ticket packages.
Execute outbound sales calls to potential customers through prospecting, cold calls, and referrals from current customers.
Set and conduct sales appointments in the stadium, arena, and off site.
Identify and manage a portfolio of 500+ season ticket members, annual fund donors, and supporters affiliated with or interested in Georgia Tech Athletics Association.
Use Salesforce CRM to maintain accurate records of client and prospect interactions.
Assist with managing and stewarding existing pledges and payments from unassigned donors.
Use primarily online digital strategies, as well as phone and in-person outreach, to cultivate donor relationships with Georgia Tech, solicit support for University priorities, and steward generosity.
Serve as a main point of contact for general athletics donor inquiries received by phone, email, and social media.
Work with Georgia Tech Athletics Association and Ticketing staff to promote and generate sales for events while providing a great fan experience.
Reach and exceed individual and team sales revenue goals.
Meet required activity levels, including calls made and appointments set.
Work non-traditional hours, weekends, events, and game days.
Practice safe work habits, follow safety policies, procedures, and regulations, and complete company-wide and job-specific safety training.