Ticket Sales Account Executive

Seneca Holdings • Rochester, NY

1d • Onsite

About The Position

The Rochester Knighthawks, owned by Seneca Holdings, are seeking a Ticket Sales Account Executive in Rochester, New York. This is an opportunity to begin a career in ticket sales while servicing a book of current Season Ticket Members. The role includes a formal training program, guidance on career paths in the revenue-generating side of the sports industry, and responsibility for both existing-member service and generating new ticket sales revenue.

The account executive serves as the primary service representative for a current book of Season Ticket Members and works toward goals for new season tickets, partial plans, group tickets, and renewals. The role requires outbound prospecting and inbound sales support, meeting sales targets, documenting customer interactions, and participating in game days and special events. The position is based in Rochester, NY, and requires flexible hours, including evenings, weekends, and holidays.

Requirements

• Bachelor’s degree required.
• Proficient computer skills and experience with Microsoft Office.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Must be internally motivated and coachable, with a passion for learning revenue-generation skills in sports.
• Focused on building a career in the sports industry.
• Strong work ethic and excellent written and verbal communication skills.
• Highly motivated and positive, with strong aspirations to succeed in a sales career.
• Growth mindset toward development.

Nice To Haves

• Sales and/or service experience in the sports or hospitality industry.
• Knowledge of Ticketmaster Archtics.

Responsibilities

• Generate revenue through season ticket sales, partial plans, and group sales using outbound sales campaigns.
• Contact past and potential customers and prospect leads to generate sales of available ticket packages.
• Handle inbound sales calls as a primary contact for prospective clients interested in ticket packages.
• Meet or exceed revenue goals for all ticket packages.
• Meet required daily outbound call or customer talk-time targets and attend scheduled in-arena and off-site meetings with prospective leads.
• Document customer interactions in the CRM and process sales through Ticketmaster Archtics.
• Attend game days and special events as needed to generate revenue, plan group events, and perform other ticket sales responsibilities.
• Serve as the main service representative for a book of current Season Ticket Members and work toward season-ticket renewal goals.

Benefits

• Competitive pay, benefits, and perks.
• Flexible work-life balance.
• Professional development opportunities.
• Performance and recognition programs.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Voluntary critical illness, hospital, and accident benefit programs.
• Health savings and flexible spending accounts.
• 401(k) retirement plan.
• Paid leave programs for eligible full-time employees working at least 30 hours per week on a regular basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level