Intermodal Carrier Account Manager

NFI Industries•Springfield, MO

About The Position

The Intermodal Carrier Account Manager is the primary point of contact between NFI and its third-party Intermodal Drayage Carrier Base. The role monitors shipment performance, communicates proactively, and provides responsive service to carriers and NFI’s Intermodal Account Management Team. It is an individual contributor role with no direct people-management responsibilities and reports to the Intermodal Operations Manager. The position is responsible for planning and coordinating shipment legs for intermodal moves, assessing carriers against NFI’s service requirements, responding to customer and driver inquiries, monitoring lane market conditions, and negotiating rates and capacity. It also works with customers, vendors, drayage agents, and internal teams to build relationships, resolve shipment issues, communicate delays, troubleshoot enroute problems, and ensure required shipment documentation is submitted. Other related duties may be assigned by the supervisor.

Requirements

3–5 years of brokerage experience preferred, working with domestic truckload, LTL, and intermodal shipments.
Familiarity with DOT trucking regulations, including Hours of Service and claims.
Proficiency with MS Office applications, including Word, Excel, and PowerPoint.
Ability to work in a fast-paced environment, learn and use multiple applications, and handle a high volume of phone calls.
Excellent oral and written communication skills.
Rudimentary knowledge of TMS programs used for brokerage services.
Familiarity with external and internal NFI pricing tools.
Commitment to sharpening existing skills or acquiring new skills as required by business or customer demands.

Nice To Haves

BA or BS degree preferred.
3–5 years of brokerage experience preferred, working with domestic truckload, LTL, and intermodal shipments.

Responsibilities

Plan, optimize, route, and schedule all shipment legs for intermodal moves.
Understand NFI’s carrier requirements and assess whether carriers meet service standards.
Respond to customer and driver needs by answering emails and phone calls, tracking shipments, and moving shipments.
Monitor lane market requirements, including supply and demand shifts, to maximize efficiency and support smooth network operations.
Negotiate network rates, spot rates, and carrier capacity to drive revenue growth.
Collaborate proactively with customers, vendors, drayage agents, and internal personnel to support partner needs and foster growth across NFI departments.
Build effective relationships with Customer Account Managers.
Address and resolve shipment issues within managed accounts.
Notify carriers and customers of shipment delays and provide enroute problem resolution and troubleshooting.
Ensure vendors provide NFI with supporting documentation, including PODs, BOLs, images, and OS&D forms.
Maintain a positive attitude in interactions with customers, vendors, drayage agents, and peers.
Perform other related duties as assigned by the supervisor.