Carrier Account Manager

Spot Inc.•Chicago, IL

5d•Onsite

About The Position

Spot’s Carrier Account Managers build relationships with carriers, negotiate rates and terms for freight movement, and provide customer service that supports business growth. The role uses discretion and good judgment to manage and troubleshoot all aspects of freight movement. It is onsite five days a week in Chicago, Illinois, and is non-exempt under the Fair Labor Standards Act, making it overtime eligible. Compensation is a $56,000 base salary plus commission. The stated start date is early February 2027.

Requirements

Bachelor’s degree.
At least 2 years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, aggressiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, ability to multitask, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner while meeting client needs and establishing relationships.
Provide consistent, exceptional service to carriers and internal customers to grow the pipeline and expand future capacity opportunities.
Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
Analyze carriers and the freight market to meet customers’ freight needs.
Meet or exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
Communicate proactively with carriers and sales teams to fulfill commitments, exceed service expectations, and resolve shipment and delivery problems.